Customer Service Delivery Driver

Brett Hermansen

**** **** *** *.*. R* Puyallup WA, 98372

C: 206-***-**** **************@*****.***

OBJECTIVE

Am eager to work with a dynamic team/company to provide application of abilities utilizing my experience, computer knowledge, and exceptional customer service skills. EDUCATION

● Working on classes towards IT Networking – Present Office 365, Windows 10 and 11, A+ certifications, Networking, Security, Azure

● Networking Essentials Cert, July 2022

● Introduction to Cybersecurity Cert, May 2022

Issued by Cisco

The holder of this credential has introductory knowledge of cybersecurity, including the global implications of cyber threats, the impact of cyber-attacks on industries, and why cybersecurity is a growing profession. The holder understands the ways in which networks are vulnerable to attack and Cisco’s approach to threat detection and defense. They also have insight into opportunities available for pursuing network security certifications.

● DeVry University, Federal Way, WA, HazMat Certified, Forklift Certified

● Highline College, Des Moines, WA – Certification in Polysomnography (Sleep Tech), 2011 PROFESSIONAL EXPERIENCE

Distribution International, 08/22 - 04/25

Delivery Driver/ Inventory Specialist/ Purchasing/Customer Service

● Make daily deliveries driving 26” box truck to construction job sites and our daily customers ● Make daily pickups from vendors

● Warehouse driving forklift (Sit-Down Propane standard as well as heavy duty) loading and unloading trucks using forklift

● Receiving and maintaining Inventory

● Locating suppliers and researching goods, services, and materials. Processing purchasing orders.

● Strong customer service skills and interact with clients to take care of customer needs and disputes YRC Worldwide Freight Systems, 1/19 - 08/22

Delivery Driver/Inventory Specialist/ Purchasing/ Customer Service /Forklift Driver

● Make daily deliveries driving 26” box truck to construction job sites and our daily customers ● Make daily pickups from vendors

● Warehouse driving forklift (Sit-Down Propane standard as well as heavy duty) loading and unloading trucks using forklift

● Receiving and maintaining Inventory

● Strong customer service skills and interact with clients to take care of customer needs and disputes

Desert Coach, 5/15 - 1/19

North American Car Service

Personal Driver/ Chauffeur/Purchasing

● Responsible for picking up airline pilots and crews at the airport and various hotels in Seattle ● Driving clients around town to business meetings as well as private airports and hotels ● Knowledgeable of greater Seattle area and being able to multitask and be dependable ● Neat and professional appearance and treating clients with the highest respect and dignity ● Strong customer service skills

Brookover Trucking, 1/12 – 05/15

Delivery Driver/ Inventory Specialist/ Purchasing/Customer Service/Forklift Driver

● Made daily deliveries driving 26” box truck to construction job sites and our daily customers

● Made daily pickups from vendors

● Warehouse driving forklift (Sit-Down Propane standard as well as heavy duty) loading and unloading trucks using forklift

● Strong customer service skills and interact with clients to take care of customer needs and disputes Foundation Building Materials, 1/09 - 01/12

Delivery Driver/Inventory Specialist/ Purchasing/ Customer Service

● Made daily deliveries driving 26” box truck to construction job sites and our daily customers ● Answered Phones and took orders from various customers

● Made daily pickups from vendors

● Tracking Shipments and Inventory Counts daily/Verified bills of lading and Proof of Delivery ● Worked in the warehouse driving forklift (Sit-Down Propane standard as well as heavy duty) loading and unloading trucks using forklift

● Strong customer service skills and interact with clients to take care of customer needs and disputes Carey Limousine, 9/06- 01/09

Personal Driver/ Chauffeur / Customer Service

● Outside sales

● Valid airport badge and credentials

● Responsible for picking up clients at their place of residence and dropping off at the airport/ concerts, as well as dinner parties

● Driving clients around town to business meetings as well as private airports and hotels ● Knowledgeable of greater Seattle area and being able to multitask and be dependable ● Neat and professional appearance and treating clients with the highest respect and dignity Pacific Plumbing, 4/04 - 09/06

Customer Service/ Delivery Driver /Forklift

● Made daily deliveries driving 26” box truck to construction job sites and our daily customers ● Answered Phones and took orders from various customers

● Made daily pickups from vendors

● Tracking Shipments and Inventory Counts daily/Verified bills of lading and Proof of Delivery ● Worked in the warehouse driving forklift (Sit-Down Propane standard as well as heavy duty) loading and unloading trucks using forklift

● Strong customer service skills and interact with clients to take care of customer needs and disputes Valet Parking Services - Town Car, 3/02 – 4/04

Personal Driver/ Chauffeur - PART TIME JOB OUTSIDE OF FULL-TIME EMPLOYMENT

● Outside sales

● Valid airport badge and credentials

● Responsible for picking up clients at their place of residence and dropping off at the airport

● Driving clients around town to business meetings as well as private airports and hotels ● Knowledgeable of greater Seattle area and being able to multitask and be dependable ● Neat and professional appearance and treating clients with the highest respect and dignity King County IT Tenure, Contract, 4/00 – 3/02

* Administrator II/ Customer Service

* Computer Operator Specialist

* Purchasing Agent

● Responsible for various aspects of the day-to-day operations and maintenance of a large, centralized data center

● Responsible for operating and maintaining mainframe computers and related data processing equipment according to a schedule

● Responsibilities included monitoring, controlling, and accessing a variety of applications for terminal and personal computer users, preparing machines for operation, connecting auxiliary equipment and starting and monitoring complete system operation

● Operation of a large-scale IBM mainframe computer and peripheral equipment ● Oversight and monitoring the operation of a variety of distributed servers (DES, Prime, and Compaq)

● Printed and distributed reports

● Used reporting software and handled help desk type calls using Office 2007 ● Utilized good phone and customer service skills to resolve issues

● General office functions, Office 2007

● Obtained requirements by verifying, preparing, and forwarding purchase orders; verified receipt of items; authorized payments

● Opened and distributed/filed mail

● Paid bills, answered phones

● Created labels for files, filing

● Distributed office documents among fiscal staff, coordinated payments, etc

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