Data Entry Analytics

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Objective

I am a dynamic, highly motivated professional with over 5 years of experience in customer service and data analytics, as well as project management, operations and sales.

Skills

Data Entry

Data Analytics

Document Processing

Typing-55 wpm

Customer Care

Customer Service

Excel-5 yrs.- Proficient

MS Word-5 yrs.- Proficient

Power Point- 3 yrs.- Intermediate

Java- Intermediate

Outlook- Proficient

Internet Explorer/Web- Proficient

amina abdullah

DATA ENTRY/DATA ANALYST/CUSTOMER CARE 737-***-****

******.********@*****.***

Experience

Lingo Staffing(temp/on-site)- ienergizer austin

03/2022-05/2025

Assisted insured customers with their roadside emergencies by verifying their account is active and all vehicle information is up-to-date to assist. Call volume was between 20-40 calls a day. Applied data analytics and data entry on customers files for dispatching.

robert half(temp/REMOTE) • texas workforce/unemployment dept • 05/2021 – 12/2021

Verify unemployment cases based on policy and procedures set by Government entities. Case processing 150-225 cases per 8-hour shift. Collected and managed information on Excel using data entry and data analytics to record files and manage.

robert half(temp/REMOTE)• Walmart.com • 09/2017 – 03/2022

Collected and verified Walmart.com for items that were either illegal and recalled to be removed from systems database thru Walmart direct or 3rd Party vendors. Collected and recorded removed items through Excel spreadsheets. Used Sharepoint to manage documents and share them with team members. Processed Pivot tables to compare and manage data entered.

Data entry implied with managing websites fraud by removing fraudulent items and items that were illegal to be sold on the company websites.

randstad(temp/REMOTE) • walmart point pick up • 07/2020 – 04/2021

Verified customers locations per delivery of orders and routed to drivers for orders lost in system processing per submission due to missing information. Collected and inputted missing information and rerouted orders to delivery service providers thru Walmart’s Point Pick Up/Walmart system. Recorded all information of daily workload process on Excel spreadsheets for office team records and communication of production progress.

Education

bachelors in accounting/financing • graduate- 05/2021 • strayer university/online

GPA- 3.7

high school diploma • 05/2006 • l.c. anderson high school

Volunteer Experience or Leadership

Salvation Army Food Bank

Charitas

South Austin Library- Book Club Donation/Charity

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