Customer Service Support, Hostess
Resume:
Amina Baker
Raleigh, NC *****
************@*****.***
linkedin.com/in/aminapb
Customer Support • Passionate About Learning & Acts of Service • Logistics
I'm a results-driven individual with an interest in clinical and developmental psychology. Over
several years, I've obtained an abundance of
experience providing above-and-beyond
customer service and support. In my free time, I
build upon my knowledge of computer science,
web development and graphic design.
EXPERIENCE
Bojangles, Raleigh, NC — Crew Member
MAY 2024
Front-of-house operations including order prep and customer service. Fidelity Investments, Durham, NC — Customer
Relationship Advocate
DECEMBER 2021 - MAY 2022
Interacted with clients via incoming calls, assisting with a broad range of needs such as the following: Helping clients feel more financially confident and answering questions about their account balances. Providing guidance toward the appropriate resources in order to help clients make clearer financial decisions. Educating individuals on how to use the online resources available to them and improve their financial security.
Takeout Central, Chapel Hill, NC — Customer Logistics Coordinator
SEPTEMBER 2019 - DECEMBER 2021
Assisted customers with order placement both over the phone and online. Answered questions regarding restaurant partners, delivery times, website navigation, etc. Utilized business tools such as ZenDesk and Slack for communication and networking purposes. Consistently provided and passed along feedback to improve the ordering and SKILLS
Customer Service
Microsoft Office
Sales/Logistics/Phone
Remote Work
Slack/ZenDesk
Social Listening
Critical Thinking
HTML/CSS/Javascript/PHP
Web Development & Design
Teamwork
Adobe Photoshop
Time Management
Point of Sale Systems
Organization
Social Media
AWARDS
Principal’s Award for
Highest GPA, 2011
National Science Decathlon
2nd Place, Beakers Challenge
at S.M.A.S.S.S. (Students
Making Another Science
Success Story, NCCU) 2011
Principal’s Award
2009, Carrington Middle
School
ORGANIZATIONS
Active Minds @ Carolina
NCCU Forensic Science Club
National Honor Society
delivery (and overall, Takeout Central) experience for both customers and company employees on a daily basis. Participated in mobile app and website testing. Had the pleasure of being an integral part of a successful local North Carolina business.
The Tidy Maids, Durham, NC — House Cleaner
JUNE 2019 - JULY 2019
Performed residential cleaning services.
Dame’s Chicken and Waffles, Durham, NC — Hostess
MAY 2017 - AUGUST 2017
Dame's is well-known for its memorable "chicken & waffles" experience. My duties at this restaurant included seating diners, sustaining a sanitary restaurant environment, promoting an enjoyable atmosphere, handling phone calls, and exceeding customer satisfaction. I feel pleased to have had the opportunity to put smiles on people's faces at this black-owned eatery.
Pelican’s SnoBalls, Durham, NC — Team Member
MARCH 2016 - AUGUST 2017
Facilitated events indoors and outdoors. As a Pelican's team member, I helped serve the best shaved ice in Durham.
Hollister Co., Durham, NC — Brand Representative
JUNE 2015 - JANUARY 2016
Applied and reinforced the essential skills needed to provide exemplary customer service. Other tasks included brand promotion, cash register, and store upkeep.
Abercrombie & Fitch, Durham, NC — Sales Associate
DECEMBER 2014 - FEBRUARY 2015
Applied and reinforced the essential skills needed to provide exemplary customer service. Other tasks included brand promotion, cash register, and store upkeep.
Hollister Co., Durham, NC — Sales Associate
AUGUST 2013 - NOVEMBER 2014
Applied and reinforced the essential skills needed to provide exemplary customer service. Other tasks included brand promotion, cash register, and store upkeep.
EDUCATION
NOTABLE COURSE
EXPERIENCE
COMP 101 - Fluency in
Information Technology
COMP 401 - Foundations of
Programming
ENEC 201 - Environment and
Society
PSYC 210 - Child
Development
PSYC 270 - Psychopathology
The University of North Carolina at Chapel Hill, Chapel Hill, NC — Psychology, BA
2014 - 2017 (RETURNING 2025)
Working towards a bachelor’s degree in Psychology. I spent some time away from my studies due to personal responsibilities. Other academic interests: Computer science and neuroscience.
Josephine Dobbs Clement Early College High School, Durham, NC (North Carolina Central University) — GPA 3.8 AUGUST 2010 - MAY 2014
Obtained a high school diploma plus 2 years of college credit at this early college high school on NCCU’s campus.
VOLUNTEER EXPERIENCE
Sorter — Durham Food Bank
AUGUST 2011 - MAY 2012
Poverty alleviation. Responsibilities included creating care packages, sorting foods by kind and making them easily distributable to those in need.
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