Customer Service Fine Dining
Resume:
My
Brock Roberts
CONTACT
*********@*****.***
Education:
California State University, Sacramento
Bachelors of arts, ECONOMICS
PERFORMANCE SUMMARY
Versatile and dependable professional with over a decade of experience across fine dining, kitchen management, logistics, and construction. Known for strong leadership, attention to detail, and adaptability in fast-paced, customer-focused environments. Proven ability to lead teams, manage inventory and schedules, and deliver outstanding guest and operational results.
STRENGTHS
Leadership & Team Coordination
Kitchen & Inventory Management
Order Processing & Shipment Logistics
High-Volume & Fine Dining Service
Construction & Tile Installation
Scheduling & Staff Training
Customer Service Excellence
Cash Handling & POS Systems
The Kitchen
Michelin Star Server (Sacramento, CA)
Delivered world-class, personalized service in a dynamic open-kitchen setting at one of Sacramento’s only Michelin-starred restaurants, consistently upholding the highest standards of hospitality and professionalism.
Collaborated closely with chefs, sommeliers, and service staff to execute a refined, multi-course tasting menu, ensuring seamless guest experiences and precise timing.
Old Town Pizza – Kitchen Manager
Managed back-of-house operations in a high-volume kitchen for 5 years, overseeing day-to-day kitchen activities and team performance.
Handled ordering of produce, inventory, and kitchen equipment, ensuring efficient cost control and consistent product availability.
Created and maintained weekly staff schedules, balancing labor needs and team strengths to support smooth service.
Enforced safety and sanitation protocols while mentoring kitchen staff and maintaining high culinary standards.
Played a key role in hiring, onboarding, and training new kitchen employees.
Interior Logic Group –
Tile Installer
Installed tile flooring, backsplashes, and showers for residential and commercial projects, ensuring precision, durability, and visual appeal.
Read and interpret blueprints and design plans to complete high-quality installations aligned with client specifications.
Maintained clean, organized job sites and always followed OSHA safety standards.
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