Viola Palmer
Chicago,IL *0637
************@*****.***
Objective
Enthusiastic Customer Representative who is motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and think quickly to address clients concerns.
Professional Summary
Highly dedicated and resourceful future employee with an exemplary record or demonstration of strong communication skills to a valued customer base. Adept at handling difficult and stressful situations with complete courtesy and professionalism. Able to work independently and as a team member.
Experience
Department Of Human Services, PERSONAL CARE ASSISTANT 11/09-03/14
● Recorded patients vitals and data in spreadsheets, documented and reported status of patient’s condition to supervisor
● Provided detailed organization during medication administration and meal feedings.
● Offering emotional support for patients and families. Bria Forest Edge, CERTIFIED PERSONAL ASSISTANT 02/17-03/17
● Assisted guest in bathing,toileting, walking and personal hygiene
● Coordinated with guest’s family and physician regarding progress and communicate any changes in health immediately
● Provide high quality companionship to guest and ensure the medicines are being administered as prescribed
CNA, ADDUS HEALTH CARE 09/09-04/15
● Checked and recorded vital signs,blood pressure and temperature in the database.
● Collected body fluids for testing, observed the patient’s responses/reactions and changes to medications
● Monitor patients on a constant basis and ensured that any inconsistencies or changes in behavior or conditions are immediately communicated to the presiding doctor or nurse
● Set up medical equipment and tools to assist doctors and nurses examining patients
● Responded to calls for assistance from distressed patients and ensure that they are calmed down by the following established protocols Education
CNA LICENSE RENEWAL,SAWL INSTITUTE 10/10
CNA CERTIFICATE, MALCOM X COLLEGE 10/97
HIGH SCHOOL DIPLOMA, WASHBURN TRADE SCHOOL 01/08
TRANSFERABLE SKILLS
● Leadership
● Motivated
● Time Management
● Communication(Written and Verbal)