Freelance, Creative writing, Editing, Publishing, Content writing

Experience

Akron Summit County Public Library Akron, OH

Public Service Assistant 10/2019 - Present

Part of the Culture and Audio Visual team that is dedicated to assembling visually pleasing displays. Provided exceptional customer service while quickly checking in and out materials for patrons. Solved patron and staff problems in a timely and professional manner. Efficiently organized and bagged SearchOhio and OhioLINK materials for delivery. Organized and ran programs with librarians. Community outreach in the form of table sits, going directly to the patrons and helping bring them back into the library or get them their first cards, while also working alongside other local businesses to offer as many free services as possible.

Conducted research on local issues, supporting decision-making processes for community initiatives. Assisted residents with accessing essential resources, effectively addressing their needs and concerns. Maintained up-to-date knowledge on relevant policies and procedures, providing accurate guidance to both colleagues and clients alike.

Collaborated with interdepartmental teams for cohesive service delivery and improved user experience. Developed comprehensive resource materials to ensure accurate information dissemination within the community. Implemented new outreach strategies to strengthen connections between the organization and various stakeholders. Served as an accessible point of contact for diverse populations with varying needs, demonstrating cultural competence throughout interactions.

Attended and worked in community outreach programs Cinepunx Remote

Staff Writer/Editor 04/2024 - Present

Interviews and news writing about pop culture, mainly focused on horror, comic books, and music. Freelance work writing out each interview and everything done directly with individual/press person. Copy Editing

Proofreading

Headline Writing

Photoshop Elements

Creative Writing

News Writing

Journalism

Grammar

Adobe Photoshop

No Echo Remote

Staff Writer/Editor 01/2023 - Present

Interviews and news writing about the punk scene across the world. Freelance work writing out each interview and everything done directly with each band/press person.

Copy Editing

Proofreading

Headline Writing

Creative Writing

Journalism

News Writing

Grammar

Daily Grindhouse Remote

Staff Writer 01/2024 - 04/2024

Interviews and news writing about pop culture, mainly focused on horror. Freelance work writing out each interview and everything done directly with individual/press person. Copy Editing

Proofreading

Headline Writing

Creative Writing

News Writing

Zach Butcher

330-***-**** ********@****.*** Akron, OH

Journalism

Grammar

GetGo Gas Station Cuyahoga Falls, OH

Kitchen Lead 06/2014 - 04/2022

Weekly ordering for food, condiments and utensils to stock the kitchen. Worked alongside store leaders to make schedules. Trained employees on food preparation and the appliances used, along with cash registers and safety around gasoline. Ran cash registers, managed daily money profits, and stocked change machines and lottery machines. Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines. Fostered a positive work environment, promoting teamwork and open communication among staff. Coordinated with all other staff to ensure seamless communication between the kitchen and rest of the store. Monitored inventory levels to prevent stock shortages during peak service hours. Implemented health and safety protocols to maintain compliance with local regulations and industry best practices. Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.

Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance. Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation. Cuyahoga Falls Library Cuyahoga Falls, OH

Circulation Clerk 04/2018 - 10/2019

Member of the Merchandizing Committee dedicated to assembling visually pleasing displays. Provided exceptional customer service while quickly checking in and out materials for patrons. Solved patron and staff problems in a timely and professional manner. Efficiently organized and bagged SearchOhio and OhioLINK materials for delivery. Organized and ran programs with librarians.

Provided exceptional customer service when addressing account issues such as lost cards or outstanding fines, resulting in prompt resolutions and satisfied patrons.

Enhanced customer satisfaction by efficiently handling circulation desk operations and providing assistance with library resources.

Served as a reliable point of contact for both staff members and patrons seeking information about circulation policies or specific items within the collection.

Improved overall efficiency with accurate record-keeping of patron information and materials borrowed or returned. Processed new library materials efficiently, ensuring timely addition to the collection for patron accessibility. Educated patrons on proper use of library equipment, such as computers, copiers, and self-checkout machines, leading to increased confidence in utilizing these resources. Engaged in customer service by conducting searches of available materials, pointing out library resources and answering general questions.

Provided circulation support by issuing, reserving and renewing materials using Sierra. Skills

Library Services, Journalism, Creative Writing, Customer Service, Leadership, Tutoring, Copy Writing, Copy Editing, Newsletters, Food Service, Microsoft Excel, Time Management, Computer Literacy, Restaurant Experience Education

Kent State University Kent, OH

English 12/2019

Worked in the Writing Center as an editor for 3 semesters.

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