Data Entry Customer Service

Tahmineh Rohani

**************@*****.***

Objective

I want to utilize my accumulated skills in a material handler position with focus on warehouse policy and customer service.

EXPERIENCE

Volt Workforce Solutions- Apple Inc 2014 – 2024 (seasonal contract)

Engineering Repair technician (MH3)

Data entry for 450 devices/day (daily of goal 325) to include customer information, serial number, and report device issues.

Worked on different Apple tools and special projects such as DC1, DC2, ROR, Problem Station and Data Capture, also skilled in computer hardware, iPhone repair, assembling and dissembling all source of iPhone and tablet.

Worked closely with line lead to undertake different projects.

Diagnosed and repaired customer-returned iPhones by identifying hardware issues, replacing defective components, and conducting functionality tests.

Proficient in using Apple’s specialized diagnostic software, for tracking repairs, inventory, and documentation.

Experienced in handling sensitive electronic components with precision and adhering to strict quality control standards.

Strong troubleshooting skills, able to quickly analyze problems and implement effective solutions.

Adept at working in a fast-paced environment while maintaining accuracy and attention to detail.

Excellent teamwork and communication skills, collaborating with colleagues to streamline repair processes.

Consistently volunteered for overtime and recognized as a top performer, earning the Best Employee certificate.

Strong time management and organizational abilities, ensuring timely completion of repair tasks.

Rehired annually due to exceptional performance, working each year before seasonal layoffs and subsequent recalls.

TECHNOLOGY & SKILLS

•Fluent in Farsi and Afghan

•Software: word, Pegatron, SAP, excel, power point

EDUCATION

Degree of computer science

2008-2010

Microsoft Windows Computer certification (ICDL)

REFERENCE

Taroqh Zia Ghaderi (Pegatron supervisor)

2009-2010

Seyed Ehsan Razaz Hashemi (Apple Manager)

(858) 334 - 9321

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