Customer Service Exceptional

Leslie Hulstrom

Denver, CO ***** • 303-***-**** • ******@*****.***

Professional Summary

Knowledgeable bartender and server with 15 years of experience, a proven track record at Ace Hi Tavern, and many other venues. Adept in mixology and enhancing brand awareness through exceptional customer service. Successfully managed high-volume events, ensuring smooth operations. Demonstrated ability to recruit and train staff to deliver outstanding service.

Core Qualifications

• Clear and effective communication • Wine and liquor expertise

• Outgoing personality • Point of sale systems

• Teamwork and collaboration • Multitasking

Experience

Managing Bartender, 05/2017 to 09/2024

Ace Hi Tavern – Golden, CO

• Served high customer volumes during special events, nights, and weekends

• Followed alcohol awareness procedures for preventing excessive guest intoxication

• Organized bar inventory and storage procedures

• Adhered to state laws regarding alcoholic beverage services and customer regulations

• Obtained cash bank and stocked service bar to prepare for operation

• Performed opening and closing duties, printing sales reports, setting up for incoming shift Server, 10/2012 to 05/2017

The Palm Restaurant – Denver, CO

• Explained menu items and suggested appropriate options for food allergy concerns Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

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• Maintained a clean and orderly dining area for an enjoyable guest experience Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality

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Server/Bartender, 09/2010 to 06/2012

Christopher's World Grill – Bryan, TX

• Kept server areas clean and stocked to increase efficiency while working tables

• Stayed up to date on menu changes to help customers make food choices

• Cultivated warm relationships with regular customers

• Worked with POS system to place orders, manage bills, and handle complimentary items

• Served food and beverages promptly with focused attention to customers References

Available On Request

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