Supply Chain Business Operations

Brittany SorensenOtterson

Visalia, CA 801-***-**** *******************@*****.***

Professional Summary

Dynamic business operations leader with proven expertise in project management, client relations, and process optimization. Skilled in cross-functional team leadership, CRM integration, and sales training. Bilingual in English and Spanish.

Core Skills

·Project & Operations Management

·Team Leadership & Training

·Client Relationship Management

·Process Automation & CRM Integration

·Supply Chain & Logistics

·Multilingual (Spanish)

·MS Office Suite Proficient

Professional Experience

Infinite Home Solutions

Business Operations & Client Relations Manager

December 2024 – Present

·Cultivate B2B relationships and onboard new clients.

·Manage projects from approval through completion.

·Develop and implement sales training programs and SOPs.

·Oversee virtual assistants and support sales team readiness.

·Coordinate with subcontractors and suppliers for product training.

·Streamline CRM and integrated software solutions.

Flash Roofing Inc

Director of Supply Chain & Operations

May 2022 – December 2024

·Directed supply chain, project management, and accounts teams.

·Automated workflows using Monday.com; managed Jobber and Service Fusion.

·Scheduled inspections, submitted permits, and ensured regulatory compliance.

·Led a team of 5; managed hiring, onboarding, and partner communications.

·Improved departmental efficiency and transparency.

Otteson & Associates LLC

Administrative Assistant

March 2012 – January 2020

·Managed accounts, taxes, and daily operations.

·Recruited staff and coordinated schedules.

·Handled travel planning and business administration.

Education

Utah Valley University

Bachelor of Arts in Political Science

August 2009 – August 2013

·Emphases: Business, International Relations

·Focus: Asian, South/Central American, Middle Eastern Studies

·GPA: 3.35

·Member: Political Science Club, Model UN, Alpha Xi Delta (Activities Coordinator)

Philanthropy & Leadership

·Mormon Women for Ethical Government (2018–Present): Facilitated policy discussions, grant research, and advocacy for women and children.

·Autism Speaks: Fundraised as member of Alpha Xi Delta.

·Sunday School Teacher: Taught children volunteered weekly.

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