Support Engineer It

Azeem Abbas

Address- */* Khadarwala, Muzaffarnagar, Uttar Pradesh

CELL(+91) – 890-***-****

*-*****************@*****.***

Pin code – 251002

OBJECTIVE

To acquire a position within the field of information technology with

A company that will allow me to demonstrate my skills, knowledge, and desire to grow as

An individual. I am looking to acquire a position with a company that provides the

Opportunity for further growth and development within the company.

EXPERIENCE

DESKTOP SUPPORT ENGINEER L2

11/2023 - PRESENT

Progressive Infovision Pvt Ltd (Wipro Project)

Troubleshoot Tier 2 & 3 Issues, which Includes Active directory, Exchange, Backup, Citrix

Third Level Technical support for Helpdesk Staff

Software deployment via remote or on site.

General voice & Data Cabling

Create Account on Active Directory or reset Password.

Manage Group Policy request with Administrator

Provision of local and distributed file services

Handling L1 & L2 Escalated Issues

Exchange email services with Outlook client etc

Installation of hardware and Software like Switch, PC, Printer, Wi-Fi

Installing and Configuring Advanced Windows Server 2012 and 2016 Services

Install DHCP, DNS roles on Window Server

Ticketing Tool (ServiceNow)

SENIOR IT SUPPORT ENGINEER

01/2021 – 11/2023

Zero Gravity Solutions

Developing and maintaining efficient & effective build deployment environment

Provision of PC and/or Laptop

Software deployment via remote or on site.

General voice & Data Cabling

Create Account on Active Directory or reset Password.

Manage Group Policy request with Administrator

Exchange email services with Outlook client etc

Installing and Configuring Advanced Windows Server 2008 and 2012 Services

Install DHCP, DNS roles on Window Server

Ticketing Tool (ServiceNow)

IT SUPPORT ENGINEER CUM ADMIN

10/2017 - 12/2020

Emotion Films

Collaborate with LAN technicians

Work with the company’s helpdesk on assigned problem via email

Install and support Desktops, Laptops, provision Cell Phones and mobile devices

Responsible forCompany Infrastructure requirement like, PC, Laptop, Printer etc

Peripheral devices, including printers, copiers, and scanners

Support the Microsoft office suite

Window Server Installation

Coordinate with ISP for Internet Connectivity

Createaccount in Active Directory

IT SUPPORT ENGINEER

08/2015 - 09/2017

Al-Shahin Metal Industries

Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment

Work with the company’s helpdesk on assigned problem Via Email

Small level project management

Install and support Desktops, Laptops, provision Cell Phones and mobile devices

Peripheral devices, including printers, copiers, and scanners

Install telephones and CCTV (Grand Stream)

Coordinate with ISP for Internet Connectivity

Support for Active Directory Account

JUNIOR IT SUPPORT ENGINEER

09/2014 - 7/2015

Space Edge

Onsite installation of IT equipment

Cabling & patching

Manage other local peripheral hardware issues and requests

Connectivity of Wi-Fi Network

Using company established rules, prioritize end user’s requests and issues

SKILLS

Knowledge of LAN and WAN Networking

Knowledge of HTML/CSS

Installation of All types of Application, Software, and hardware

Hardware upgrades and diagnosis

Troubleshooting proficiency

Installation of CCTV Camera, NVR, DVR

Mange Active Directory Account, Group Polices

Configuring and troubleshooting of Microsoft Office Outlook 2013/2016

SQL Server 2008

Knowledge of DHCP and DNS Server

HTTP, SMTP Protocol Knowledge

Desktop Support through Remotely or Team Viewer.

Working with Organizational unit and domain user account.

Manage Inventory of All IT Devices.

Installing and Configuring Advanced Windows Server 2012 Services.

Virtualization Technologies (VMware, Hyper-V)

COMPATIBILITY WITH SOFTWARE

Visual Studio 2008/2010/2012

SQL Server Management Studio 2008

Team Viewer/ Skype

Microsoft Office/ Adobe Photo-shop

EDUCATION

Qualification

Institute/University

Year of Passing

B.Tech (IT)

S.D Engineering & Technology

2014

12th

D.A.V Inter College

(U.P Board)

2010

10th

D.A.V Inter College

(U.P Board)

2008

PERSONAL DETAILS

Name : Azeem Abbas

Father’s Name : Mr. Zahoor Abbas

Mother’s Name : Mrs. Parveen Zehra

Gender : Male

I hereby declare that the above written particulars are correct to the best of My knowledge and belief.

Date: Place:

9/2 Khadarwala• Muzaffarnagar, Uttar Pradesh • 251002

CELL(+91) - 879*******• E-MAIL *************@*****.***

Contact this candidate