Account Management Customer Service
Resume:
Deborah Wheeler
*********@*****.***
Kenneth City, FL 33709
Summary
Years of sales experience and account management have provided me with the customer
Work experience
Credit Collection Specialist
Salon Centric
August 2021 to April 2024
Retired 2024 when I lost my husband. Now I'm just looking for part time work
Serve as Credit
Representative for all of North Carolina and Massachusetts
Determine client credit limits, and process all credit cards and check payments using SAP and
SALESFORCE
Manage and handle Net 30 accounts for all clients
Worked remote from 3/2020 to 4/2024
Credit Processor
Salon Centric
Promoted January 2018 to August 2021
Processed credit for all accounts, including managing and addressing credit discrepancies
Served as RA specialist, checking and applying credits for all returns
Verified purchase history for two division salons and whole outlets
Promoted to Credit Analyst in 2021 for exemplary account management
Customer Care Specialist
Salon Centric
May 2016 to January 2018
Processed customer orders, returns and damages
Provided professional care inline with the unique needs of each transaction
Demonstrated company values through thoughtful and timely customer service
Promoted to Credit Processing position in 2018 for demonstrated skill in account management
Counter Sales Agent
Hertz Corporation
March 2013 to May 2016
Maximized each transaction by providing Hertz products and services related to customer needs
Worked effectively within a constantly shifting environment while tracking the needs of each client
Addressed and diffused service concerns and questions using active listening, empathy and retention techniques
Consistently exceeded monthly goals
Co-owner & Manager
Auto Cash Pawn of Pinellas
August 2010 to March 2013
Computed sales prices, total purchases and processed payments
Recognized and addressed security concerns: hours of operation, instore monitoring and updated security systems
Instituted safe and effective POS policies concerning register usage, payment means and mindful awareness of customers
Salesforce service skills to address client needs in any environment. As an accomplished professional skilled with
SAP, Salesforce and Microsoft Teams, I can bring a personable touch and experience-backed knowledge to your team, regardless of location
Education
High school diploma
Gibbs High School - Saint Petersburg, FL
August 1974 to June 1978
Skills
Customer service
Microsoft Outlook
Microsoft Office
B2B Sales
Call center
English
Microsoft Excel
SAP
Phone etiquette
Salesforce
Account Management
Microsoft Word
Certifications & licenses
Driver's License
Contact this candidate