Case Management Customer Support

Stephanie Williams

Grand Prairie, Texas ***** 832-***-****

***************@*****.***

Customer/Peer Support Specialist/Social Work

Embracing challenges by offering diverse personal and professional experiences Dynamic and customer-focused professional with 5+ years of experience in customer support, case management, and social services. Proven track record of resolving complex issues while building strong, lasting relationships with clients and peers. Adept at thriving in high-pressure environments, delivering exceptional service, and handling diverse challenges. Passionate about leveraging life experiences and education in Social Work to contribute to organizations that value integrity, compassion, and community engagement.

Education

Tarrant County College

Associate of Arts Degree

University of Texas at Arlington

Bachelor of Social Work

Key Skills and Areas of Expertise

● Mental Health Knowledge & Behavioral Health Recovery

● People Management & Leadership

● Community Outreach & Liaison

● Case Management & Client Advocacy

● Training, Mentorship, & Team Collaboration

● Soft Skills & Interpersonal Skills

● Nonprofit Experience Problem Solving

Professional Experience

HelloFresh — Production Lead / Warehouse Replenishment Department January 2021 – Present

● Managed production line operations, ensuring timely and accurate order fulfillment.

● Led a team in resolving production issues and ensuring safety standards were met.

● Handled software tracking and inventory management for receiving dock.

● Provided customer support through appointment scheduling and phone communication.

● Certified Forklift and Cherry Picker operator.

Careful Care Services — Case Manager / Assessment Specialist Part-Time, 2022

● Conducted comprehensive assessments for patients with complex medical and social needs.

● Coordinated with healthcare providers and organizations to secure necessary referrals and resources.

● Managed patient and family relationships, providing advocacy for recovery services.

● Case management.

Katz’s Deli — Catering & Service Manager

Houston, Texas March 2018 – January 2019

● Delivered exceptional catering service and ensured proper execution of daily deliveries.

● Trained new recruits in menu preparation, recipe adherence, and safety procedures.

● Maintained high standards of food safety and cleanliness according to company guidelines. Sonic — Kitchen Manager

Houston, Texas July 2015 – March 2016

● Managed kitchen operations and supervised culinary staff to ensure quality service and food preparation.

● Addressed customer concerns promptly and implemented solutions to enhance satisfaction.

● Enforced food safety, sanitation, and operational procedures, training staff on compliance.

● Maintained inventory and coordinated stock orders for timely food preparation. Volunteer Experience

Canning Hunger — Volunteer Manager

Houston, Texas 2015 – 2016

● Led volunteer teams in organizing food drives and distributing supplies to those in need.

● Managed logistics and coordinated volunteer schedules to maximize efficiency.

● Minute Made Park Houston, TX. Vendor Manager

Positive Pursuits — Intern

Dallas, Texas 2024

● Assisted in client intake and case management support for social services.

● Participated in community outreach programs to promote mental health awareness. Irving Cares — Volunteer

Irving, Texas 2024

● Supported food distribution and community resource programs for individuals in need. Signature Strengths

● Customer Service: Proven ability to deliver exceptional service in fast-paced environments, ensuring customer satisfaction and resolution of complex issues.

● Communication: Strong verbal and written communication skills, fostering effective relationships with clients, peers, and leadership.

● Organization: Excellent organizational skills with a focus on efficiency and time management, adaptable to fluctuating work schedules.

● Teamwork & Leadership: Committed to teamwork and fostering a positive, collaborative work environment, while taking initiative in leadership roles. Certifications & Training

● Certified Forklift Operator

● Certified Cherry Picker Operator

● Safety Board Member – HelloFresh

● Texas Health Children and Family services certificate.

Contact this candidate