Customer Service Account Manager

Earlina Mayo, Customer Service Account Manager

Hammond, 46327, IN, 773-***-****, ***********@*****.*** SUMMARY Dynamic Customer Service Account Manager with over 14 years of experience in technical service and customer relations. Proven expertise in managing over 350 customer inquiries weekly while ensuring adherence to regulatory compliance. Recognized as Customer Service Representative of the Year for 12 consecutive years, delivering top-tier service results. Committed to enhancing customer satisfaction and fostering collaborative relationships, with a strong background in problem resolution and project execution. Eager to leverage skills to drive success in customer service at consumers' first point of contact.

WORK EXPERIENCE

05/2019 – 04/2025 Technical Service Specialist, Tradebe Treatment and Recycling

Merrillville, USA

Ensured Environmental, Health, and Safety (EHS) compliance by adhering to relevant regulations, standards, and internal policies, fostering a safe and environmentally responsible workplace.

Acted as a liaison between Sales and Operations, providing technical expertise to facilitate seamless project execution. Developed and communicated work order information to Operations Managers for enhanced task execution.

Oversaw the safe disposal of various laboratory chemicals while ensuring regulatory compliance.

Strengthened the company’s reputation by expertly managing complex Lab Pack chemical handling to promote workplace and research safety. 07/2015 – 05/2019 Approval Chemist, Tradebe Treatment and Recycling Merrillville, USA Reviewed hazardous waste profiles for disposal approval and recommended the most suitable treatment methods.

Conducted research and analysis on materials for appropriate disposal processes, addressing customer inquiries regarding waste treatment. Input disposal data into SAP for precise reporting and management of waste.

Maintained certifications including 40-hour Hazwoper, First Aid, and fire safety to ensure continuous compliance and safety. 09/2001 – 07/2015 Customer Service Representative, Tradebe Treatment and Recycling

Merrillville, USA

Managed customer inquiries, complaints, billing questions, and service requests while devising optimal solutions for problem resolution. Collaborated closely with internal teams (accounting, field services, sales, and operations) to ensure comprehensive fulfillment of customer requirements.

Resolved an average of 350 inquiries weekly, consistently achieving performance benchmarks across all areas.

Served as the lead mentor for new hires, effectively addressing challenging customer situations.

Contributed to attaining top-tier customer service ratings, achieving 100% marks in communication, problem resolution, and professionalism. Received the Customer Service Representative of the Year award for 12 consecutive years due to exceptional initiative and customer focus. EDUCATION

08/1986 – 05/1989 Western Illinois University

BS, Biology

Macomb, IL

uncompleted

SKILLS EHS compliance Project management

SAP data entry Chemical handling

Customer service Communication

Problem resolution Mentoring

Collaboration Order Management

Microsoft Office Teamwork

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