Shift Supervisor
Resume:
LAI KING (JESSICA) MO
Dallas, TX *****
*********@*****.***
EDUCATION
MASTER OF SCIENCE: PHYSICIAN ASSISTANT 01/2022 to Present
San Juan Bautista School of Medicine, Caguas, PR (In Progress)
BACHELOR OF SCIENCE: BIOCHEMISTRY AND MINOR IN BIOLOGY 08/2012 to 05/2016
Manhattan University, Bronx, NY
PROFESSIONAL EXPERIENCE
HILLSTONE RESTAURANT GRP
The Honor Bar
Dallas, TX
Server, Runner 11/2020 to 11/2021
Delivered exceptional, personalized service in a high-volume upscale dining environment, ensuring guest satisfaction and return visits.
Coordinated with kitchen and bar staff to ensure timely and accurate order delivery.
Anticipated guest needs, including dietary preferences and special requests, contributing to a seamless and welcoming atmosphere.
CITYMD URGENT CARE
Manhattan, Brooklyn, NY
Shift Supervisor, Senior Medical Scribe, Medical Scribe 05/2017 to 3/2020
Leadership & Supervision: Led clinical staff as Shift Supervisor, overseeing workflows and ensuring delivery of high-quality care for over 100+ daily patient visits.
Mentorship & Training: Designed and implemented training programs, mentoring new scribes to enhance workflow efficiency and productivity, contributing to a 20% reduction in documentation errors.
Clinical Documentation: Accurately documented 30+ patient encounters daily in the EMR, maintaining compliance with HIPAA regulations and supporting seamless care coordination.
Clinical Support: Executed in-office procedures, including EKGs, rapid diagnostic testing, and specimen collection, contributing to timely and accurate diagnoses.
RIVERDALE FAMILY PRACTICE
Bronx, NY
Medical Assistant 09/2016 to 05/2017
Optimized patient care workflow by pre-charting and anticipating diagnostic and treatment plans based on the chief complaint, ensuring efficient use of office visit time.
Enhanced procedural efficiency by assisting in minor medical procedures, including suturing, wound care, and performing venipuncture, reducing wait times.
CERTIFICATIONS
Basic Cardiovascular Life Support (Expires 02/2027)
KEY SKILLS
Proficient in EMR systems (Epic & eClinicalWorks)
Aloha POS Systems
Adaptable and quick to learn new systems and routines
Language: Bilingual in Spanish, basic knowledge of Cantonese and Mandarin.
Excellent interpersonal and communication skills
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