Program Manager M A

SIDDHARTH AICH Senior Transformation & Program Delivery Executive

New York, USA 413-***-**** *************@*****.*** Open to Relocation Targeting Director-Level Roles SUMMARY

Strategic and execution-focused global technology leader with 15+ years of experience driving complex enterprise transformation, M&A integrations, and digital platform delivery across the US, EMEA, and global markets. Proven success aligning C-level stakeholders, leading 50+ global team members, and delivering scalable solutions across IT, security, operations, and customer-facing functions. Known for structuring PMOs, accelerating SDLC/DevOps/ITSM maturity, and driving $MM cost savings through AI/ML, automation, and cloud innovation. Currently seeking Director-level roles in Program Delivery, Enterprise Transformation, or PMO Leadership. CORE COMPETENCIES

Program & Portfolio Management Global Transformation PMO Leadership M&A Integration SDLC & DevOps IT Strategy AI/ML Integration Budget Ownership ($40M+) Stakeholder Engagement Digital Experience Platforms ERP/CRM Platforms ITSM Agile & Hybrid Delivery IT Operations Vendor Governance Scalable Architecture Cross- Functional Team Leadership

EXPERIENCE

Cornerstone OnDemand, Inc. Santa Monica, CA Sep 2022 – Feb 2025 (Remote/Hybrid) Principal Program Manager – Enterprise Apps, Data, IT Ops, Security

• Directed IT financial planning, asset rationalization, and vendor management across $MM initiatives – delivering 12% cost savings and improved service quality.

• Managed 10+ concurrent programs across Sales, Marketing, Finance, BI, HR, IT Ops, and Security; aligned global teams and executive sponsors.

• Led Salesforce consolidation across four M&A deals – reducing data silos by 60% and increasing workflow efficiency.

• Implemented AI-powered sentiment analytics (Salesforce + Azure), improving satisfaction prediction by 40% and reducing churn 25% (~$2M annual impact).

• Delivered Azure-based order validation platform using Document Intelligence – reducing order cycle time by 85%.

• Executed Oracle Fusion ERP post-M&A integration – streamlining financial operations across four legal entities.

• Launched Glean AI Search, AWS mobile approval app, and an intranet portal – cutting time-to-information by 50% and boosting employee NPS by 20%.

• Led optimization of SDLC, DevOps, ITSM processes via ServiceNow, Jira, GitHub, Bitbucket, and Copado integrations.

Yext, Inc. New York, NY Sep 2021 – Sep 2022

Manager – IT PMO

• Founded and scaled the central IT PMO, overseeing delivery governance, prioritization, and cross-functional resourcing.

• Drove migration from AWS Redshift to Snowflake – enabling modern analytics and realizing >20% cost savings. The Estée Lauder Companies New York, NY Dec 2018 – Sep 2021 Program Manager – Supply Chain Technologies (Consultant)

• Directed $40M R&D and supply chain transformation – aligning IT strategy with global growth plans.

• Led Agile delivery of mobile cloud platform accelerating NPD cycles and digital innovation.

• Implemented advanced IBP systems (O9, Antuit, Mi9) for demand forecasting and inventory planning. VICE Media Brooklyn, NY Mar 2018 - Sep 2018

Global Program Manager – ERP (Consultant)

• Rescued a stalled ERP rollout across 15 countries – integrating NetSuite, Salesforce, Concur, and Workday.

• Embedded process alignment across five media divisions, enabling scalable global reporting. L’Oréal USA, Inc. New York, NY Jun 2016 - Mar 2018 Sr. Technical Program Manager – M&A

• Delivered $9M IT integration for the IT Cosmetics acquisition: SAP, Salesforce, MDM, e-commerce, and cybersecurity.

• Coordinated 80+ stakeholders across EMEA, APAC, and Americas – ensuring zero disruption to operations. MassMutual Financial Group Enfield, CT Jul 2015 - Feb 2016 Technical Project Manager – E-Commerce (Consultant)

• Managed $40M digital portfolio and led 50+ resources – delivering enhanced mobile/web UX for 401(k) customers.

• Boosted satisfaction scores by 18% and increased conversion via UX and performance enhancements. Oracle New Delhi, India Dec 2010 - Jul 2013

Implementation Consultant

• Delivered 20+ PMS implementations for global hospitality brands (Marriott, Hilton, Hyatt) across APAC and EMEA. Ness Technologies Mumbai, India Jun 2009 - Nov 2010 Software Consultant

• Delivered PMS implementations for Taj Group; executed full-cycle project management and client delivery. EDUCATION & CERTIFICATIONS

• MBA, Isenberg School of Management, University of Massachusetts Amherst (2015).

• BA (Hons), University of Huddersfield, UK (2009)

• PMP®, Project Management Institute

• Elements of AI, University of Helsinki

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