Customer Service Delivery Associate

Ugochukwu Lucky

Schaumburg, IL 224-***-**** *******************@*****.***

Objective

Experienced and reliable Driver with 5 years of professional driving experience. Skilled in safely operating vehicles, delivering exceptional customer service, and ensuring timely transportation. Seeking to leverage proven driving skills and a clean driving record to contribute to the success of a dynamic company.

Skills & Competencies:

Reliable, punctual, and safety-oriented.

Proficient in GPS navigation and route-planning abilities.

Excellent driving skills and knowledge of traffic laws.

Excellent customer service and interpersonal skills.

Time management and organizational abilities.

Professional Experience:

Amazon Delivery Associate

Aug, 2020-Jun 2021

Safely operate delivery van to transport passengers, goods, or materials.

Ensure compliance with traffic laws, company policies, and safety regulations at all times.

Provide courteous and efficient customer service, assisting passengers and clients as needed.

Complete pre-trip and post-trip inspections of vehicles to ensure functionality and safety.

Maintain accurate records of vehicle inspections, mileage, and deliveries.

Communicate effectively with dispatchers, supervisors, and customers to coordinate schedules and delivery/pickup details.

Amazon Flex Driver

Jun 2021-May 2023

Maintain a clean and organized delivery vehicle, conducting routine inspections and maintenance checks.

Provide exceptional customer service by ensuring accurate and courteous interactions with customers upon delivery.

Plan and optimize delivery routes to maximize efficiency and minimize delivery times.

Collaborate with dispatchers and warehouse staff to coordinate delivery schedules and resolve any issues

Uber/Lyft Driver

May 2023-Jul 2024

Provide transportation services to passengers using ride-sharing platforms, ensuring a safe and comfortable experience.

Navigate efficiently using GPS and knowledge of local roads and traffic patterns.

Communicate effectively with passengers to ensure a positive experience and handle any inquiries or special requests.

Key Achievements:

Maintained a perfect driving record with zero accidents or violations throughout 5 years of driving experience.

Received positive feedback from clients and customers for professionalism and reliability.

Achieved on-time delivery rates of over 95%, contributing to customer satisfaction and operational efficiency.

Education

High School Diploma/GED

Certifications:

Valid Driver's License with clean driving record.

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