Scrum Master Project Manager
Resume:
Chaitra Nanjundappa
OSWEGO IL
60543
Mobile: 331-***-**** Email: *********@*****.***
PROFESSIOANAL SUMMARY
Experienced Program and Project Management/Scrum Master with 15+ years of experience in SDLC, IT Operations, Network security and disaster recovery. Skilled in working independently to assess, test, and remediate technology -issues. Worked in key roles such as Account Manager at Accenture and Project Manager/Scrum Master at TeleTeachers and MIYO HEALTH, USA. Comfortable working with global teams and managing projects across different time zones. Knowledgeable in PMP, AGILE, ITSM and ITIL Practices. Key Skills:
ACADEMIC QUALIFICATION:
B.E in Information Science and Engineering
S.B.M.S Institute of Technology, VTU
Diploma in Computer Science,
Technical Board of Education, Bangalore.
PROFESSIONAL CERTIFICATIONS:
Certified Scrum Master (CSM)
Cisco Certified Network Associate (CCNA).
ITIL V3 Foundation (ITIL V3)
Certified Ethical Hacker (CEH)
Qualys Guard
Completed CISSP Training.
Microsoft Azure cloud - AZ-900 and completed the certification
Aviatrix Certified Engineer – Multi-Cloud Network Associate certificate
CSFPC – Cyber Security Foundation Professional certificate with 90%
Juniper Networks Certified Internet Associate (JNCIA-FWV) (JN0-522)
Juniper Networks Certified Internet Specialist (JNCIS – FWV) (JN0-532)
Certified Internet Associate (JNCIA –SSL) (JN0-562) Program and Project Mgmt Scrum Ceremonies Facilitation Stakeholder Management Backlog Management, Impediment Resolution Incident, Change, and Problem
Management
Team Management
Internal Project Planning Service Delivery
Vendor Management Estimation and Planning, Scope, Resource Management
Data security and Privacy Risk Management
Internal and External Audits KPI, SLA, OLA analysis Budget and Forecast Management DR, SCT and related documentation Resume of Chaitra Nanjundappa 2
CAREER PROFILE
NAME OF THE ORGANIZATION DESIGNATION FROM TO
MIYO Health, Illinois, USA
Project Manager/Scrum
Master
May 2024 Dec 2024
TeleTeachers, Illinois, USA
Project Manager/Scrum
Master
Feb 2023 April 2024
Accenture India Services Pvt Ltd.,
Technology Account
Manager - Specialist
May 2018 Jan 2023
Senior Security Engineer –
Internal SOC & Banking
Client
May 2007 Dec 2015
Choice Solutions Pvt Ltd., Deputed
to Accenture
Network Security Engineer Aug 2006 April 2007
Swan Multimedia Pvt Ltd., Deputed
to ADA (Aeronautical
Development
Agency)
Project Engineer Aug 2005 July 2006
DETAILED JOB HISTORY
PROFESSIONAL EXPERIENCE
Company: MIYO Health - Illinois, USA
Duration: May 2024 to Dec 2024
Role: Project Manager/Scrum Master
Roles & Responsibilities:
Lead and facilitate key Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives, ensuring alignment with Scrum principles and guidelines.
Ensure active participation from all team members during Scrum events while fostering adherence to agile practices.
Collaborate closely with Product Management to drive product strategy, ensuring delivery efforts align with a prioritized development backlog.
Guide and coach the Development Team in self-organizing and cross-functional collaboration, emphasizing continuous improvement in processes and teamwork.
Identify and resolve roadblocks/impediments impacting timely delivery.
Provide regular updates to stakeholders, highlighting the team's achievements and addressing potential roadblocks proactively.
Participate in business requirements gathering activities to develop a comprehensive understanding of upcoming development needs.
Resume of Chaitra Nanjundappa 3
Manage projects effectively with a focus on scope, schedule, and budget. Conduct forecasting, variance tracking, and deliverables oversight.
Develop detailed project plans to ensure resource availability, proper allocation, and successful project delivery on time, within budget, and meeting scope requirements. Company: TeleTeachers - Illinois, USA
Duration: Feb 2023 to April 2024
Role: Project Manager/Scrum Master
Roles & Responsibilities:
Lead and facilitate key Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives, ensuring alignment with Scrum principles and guidelines.
Ensure active participation from all team members during Scrum events while fostering adherence to agile practices.
Collaborate closely with Product Management to drive product strategy, ensuring delivery efforts align with a prioritized development backlog.
Guide and coach the Development Team in self-organizing and cross-functional collaboration, emphasizing continuous improvement in processes and teamwork.
Identify and resolve roadblocks/impediments impacting timely delivery.
Provide regular updates to stakeholders, highlighting the team's achievements and addressing potential roadblocks proactively.
Participate in business requirements gathering activities to develop a comprehensive understanding of upcoming development needs.
Manage projects effectively with a focus on scope, schedule, and budget. Conduct forecasting, variance tracking, and deliverables oversight.
Develop detailed project plans to ensure resource availability, proper allocation, and successful project delivery on time, within budget, and meeting scope requirements. Company: Accenture India Pvt. Ltd.,
1. Team : Technology for Operations(TfO) – Infrastructure Services Management Team Duration: May 2018 till Jan 2023
Role: Technology Account Manager – Specialist
Operations and Service Management:
End user Technology enablement various technology groups for a cluster of accounts
Network enablement for both Voice and Data services for project users
Financial Management for technology including preparation of annual budget, variance analysis and savings. Weekly & monthly technology governance with business stake holders
Technology performance metrics and fortnightly governance with external client IT Service delivery team.
Compliance and Risk management
Lead all Business Resilience related tests and actions for all projects efficiently
Periodic review of security controls set for specific project and ensuring to comply with contractual agreements
Periodic review of project infra setup (Existing and new setup) and flag Risk and mitigation steps.
Training and Mentoring
Training and mentoring new joiners on network technology, budget, and operations management
Training and mentoring in stakeholder management and Account Management & Setting up Resume of Chaitra Nanjundappa 4
time for team building activities
Project Transition and Client Relationship Management
New delivery centre setup or facility movement of existing project
Manage transition Scope, Budget, Timelines, Risks & Mitigation, Stakeholder Communication, Reporting and Documentation (Blueprint)
Dedicated infra setup based on contractual requirement (Full Network, Workstation and Server infra build)
2. Team : Security Operations Center(SOC)
Duration: Jan 2012 to Dec 2015
Role: Sr. Information Senior Security Engineer
Scope of job includes:
Vulnerability Assessment - Centralized infrastructure security management within the organization to manage and strengthen the security policies. Primary responsibility is to do network vulnerability assessment using Qualys Guard tool.
Deploying QualysGuard VM across Accenture Network Infrastructure.
Conduct network vulnerability assessments using Qualys Guard tool to evaluate attack vectors, identify system vulnerabilities.
Recommend corrective measures and ensure accuracy of existing information and security controls. Performing risk assessment based on vulnerability scan report to decide on severity rating.
Co-ordinate and support the remediation activity with respective to asset owners.
Ensure organization is compliance with security standards.
Investigate potential or actual vulnerabilities in an effort to identify the false positives.
Co-ordinate with vendor / third parties to create service agreement for activities.
Educate business unit managers, business SME’s and users about the risk and security controls.
Involved in developing exception process and evaluating risk.
Transitioning new sites to SOC Operations for on-going operational activities.
Handling Deployment Exceptions raised by new locations
Providing updates to Management on weekly basis.
Attending Business Unit Connect calls to inform about their sites status and escalations if required.
3. Team : Banking & Finance Client
Duration : May 2007 to December 2012
Role : Network Security Engineer
Scope of job includes:
Managing the network consisting of 700+ Firewalls Including Checkpoint, Netscreen and Application firewalls
Providing technical support (through the BAU role or otherwise) to firewall related matters
Interacting with vendors and Implementation partners to ensure suitable design considerations and project completion.
Performing Tier 2/3 Troubleshooting in conjunction with the Global Network Operations Centre as appropriate
Coordinating the integration of network and security systems with Local Vendor (HP information system)
Leading the Security standard operations like user validation, yearly Firewall certification, firewall auditing, device access elevation and de-elevation process
Troubleshooting and resolution of the network issues related to firewall and proxy Resume of Chaitra Nanjundappa 5
Responsible of implementing Firewall and Proxy changes as per the business requirement Company: Choice Solutions Pvt Ltd., Deputed to Accenture 1. Team: Global Client connectivity Operations.
Duration: Aug 2006 to April 2007.
Role: Network Security Engineer - Managing and controlling the back bone of Global Client Connectivity Operations.
Scope of job includes:
Remote Management of security devices, which includes Firewalls-Checkpoint, Juniper Net screen, CISCO ASA,. Executing changes to Net screen firewall via NSM and via ASDM FWSM and Provider1 exposure.
Process and evaluate the new firewall requests raised by the project and location based team at Accenture.
Analysis of threats, log monitoring and event analysis using Symantec (SOC) and through IDS/IPS systems.
Involved in executing the technical changes that are needed for the firewall based on the client’s requirement. Perform troubleshooting for the failed changes through Incident Management, and address them by raising required break fix.
Have been working with Incident Management and address reported connectivity issues across the firewall through a proper solution and by raising the required change request.
Involved in co-coordinating with change management for the highly impacting business changes and normal changes for the firewalls.
Involving in the P1 troubleshooting calls, actively for ongoing issues at Accenture during APA shift hours and provide the support for the Accenture NOC managed devices.
Took ownership of certain critical changes like resiliency test for the firewall, during off business hours.
Identify and remediate the virus infected machines at Accenture, based on the alarm triggered Symantec IDS which are managed by Symantec Operation center.
Working on packer shaper - Active participation in augmenting the bandwidth for various new and old projects across locations, which includes creating new partitions, upgrade/downgrade, or delete.
Worked with different team globally to have all the devices under Global ACS without any impact & provided necessary assistance to global team in order to address the issue faced by Global ACS Servers.
Company: Swan Multimedia Pvt Ltd., Deputed to ADA (Aeronautical Development Agency) 1. Team : ASMS
Duration: August 2005 to July 2006
My Role: Project Engineer
Scope of job includes:
Generating textual data using Vision map maker and Vision publisher.
Generating and editing MiG21 Descriptive Manual Diagram.
Converting the MiG21 Descriptive Manual into I Manual browser.
Drafting and modeling of different mechanical systems like Airframe, Armament & Aero-engine of MiG21 Aircraft using AutoCAD 2004 & Des2D.
Animation using A&IS software developed by IIT Mumbai on UNIX platform.
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