Customer Service Fleet Manager

SHEREE BURTON

Las Vegas, NV ***** 702-***-**** *************@*****.*** Sheree's LinkedIn Profile FLEET MANAGER TRUCKING & MAINTENANCE OPERATIONS

Pre/Post Trip Inspections Customer Service Excellence Truck Driver Hiring & Onboarding Fleet Management Solutions A collaborative and process-based Fleet Manager with valuable experience managing Truck Drivers to exceed customer requirements. Well-known as a Subject Matter Expert in fleet management, continuous improvement, quality control (QC), and assessing operational functions. Demonstrated ability to align cross-functional teams and stakeholders across a logistics landscape, centering objectives and strategies to deliver improved outcomes. Articulate communicator with the ability to deliver insights and reports to leadership that reduces cost and improves performance.

Focused on facilitating problem-solving by utilizing continuous improvement principles in fleet management.

Interface with internal/external customers to ensure specifications are delivered within contractual requirements.

Supervise employee performance, ensure adherence to operating budgets, and deliver projects within tight deadlines.

Proactively adapt to changing conditions and effectively communicate both orally and in writing with diverse populations. S K I L L S & C O R E C O M P E T E N C I E S

Performance Management Leadership & Coaching Vehicle Inspections DOT Regulations Fleet Coordination Customer Service Vendor Relationships Problem Resolution Large Group Training/Instruction Report Writing Strategic Planning Safety Audits Process Improvement Maintenance Procedures Hiring & Onboarding P R O F E S S I O N A L W O R K E X P E R I E N C E Fleet Manager – AMO FREIGHT LLC Las Vegas, NV 01/2022 – Present

• Lead the management and coordination of fleet equipment, dispatch, and safety for a team of 30 Truck Drivers.

• Coordinate dumps with drivers and customers to optimize revenue for the company and satisfy customer needs.

• Cross-functionally interfaced with the hiring and recruiting team to recruit, onboard, and train 30 Truck Drivers.

• Own accountability for the evaluation of direct reports and provide 1-1 coaching on safety and customer satisfaction.

• Coordinate vehicle maintenance to ensure the fleet is maintained with federal, state, and DOT regulations.

• Cultivate and maintain working business relationships with customers to ensure the safe operation of freight delivery.

• Administer a variety of safety training and partner with the safety department to conduct quarterly file audits.

• Maintain detailed vehicle maintenance records and ensure all vehicles are registered correctly.

• Review statistical data, identify trends and deficiencies, and recommend corrective actions to key leadership. CDL Truck Driver – INDEPENDENT CONTRACTOR Las Vegas, NV 07/2016 – 01/2022

• Leveraged a tablet to accurately follow delivery routes, regularly completing 500+ miles daily.

• Performed vehicle inspections and located the best route to deliver goods promptly.

• Ensured all company standards, safety operations, and DOT requirements were continually maintained.

• Maximized delivery capabilities through evaluation, simulation, and execution of action plans. Office Manager – SEDATION DENTISTRY Las Vegas, NV 08/2004 – 06/2016

• Streamlined the flow of a sedation dentistry office through patient scheduling and insurance verification.

• Recruited, trained, and developed a staff of 15 to create a welcoming and safe environment for customers.

• Handled confidential information and answered complex, dental-specific questions for 10+ customers a day.

• Maintained office equipment and inventory by serving as the main point of contact for employees and vendors.

• Designed and developed spreadsheets, reports, and charts to support the practice and health of the business.

• Managed general word processing, including creating, editing, and proofreading documents, forms, and correspondence. L I C E N S U R E

CDL Class A License Southwest Truck Driving School, 2015 T E C H N I C A L S K I L L S

Microsoft Office 365 Samsara Fleet Management Solution KeepTruckin Fleet Management Software Lytx Google Suite

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