Benefits Representative Customer Service
Resume:
MICHAEL R. FAULKNER
El Paso, TX 79938
Phone: 720-***-****
Email: ********.*******@*******.***
Country of Citizenship: United States of America
Veterans' Preference: 30% or More Disabled Veteran Security Clearance: Top Secret
OBJECTIVE
Results-driven leader with over 10 years of experience in management, customer service, and sales. Combat veteran with a proven track record of driving teams to exceed targets and deliver exceptional results. Recently completed a Master's in Defense and Strategic Studies. Possesses strong analytical skills, with experience in data interpretation and reporting. Seeking a challenging management or leadership role where I can leverage my unique blend of military and civilian expertise.
WORK EXPERIENCE
Homeschool Teacher (4th and 5th Grade)
Self-Employed
November 2024 - Present
40 Hours/Week
Salary: N/A
Supervisor: Self
Duties, Accomplishments and Related Skills:
• Develop and implement comprehensive lesson plans tailored to individual learning styles and needs
• Utilize innovative teaching methods to engage students and foster a love for learning
• Provide specialized instruction to a child with autism, implementing tailored strategies to support learning and development
• Monitor and assess student progress, adjusting curriculum to ensure mastery of core subjects
• Foster a supportive and inclusive learning environment, promoting social and emotional growth Reservations Sales Specialist
Enterprise Mobility
April 2023 - Present
40 Hours/Week
Salary: $20.00 hr.
Supervisor: Brittany Brown- can be contacted: Yes
Duties, Accomplishments and Related Skills:
• Provide exceptional customer service, offering tailored travel solutions to meet customer needs
• Consistently exceed sales targets through persuasive selling techniques, earning recognition as a top performer
• Resolve customer complaints professionally and efficiently process reservations and payments
• Utilize multiple computer systems and databases to process reservations efficiently
• Document all customer interactions and maintain accurate records Substitute Teacher
IDEA Public Schools
January 2020 - April 2023
40 Hours/Week
Salary: $ 50,400 Annually
Supervisor: Kimberly Norwood- can be contacted: Yes Duties, Accomplishments and Related Skills:
• Delivered instruction across all middle and high school subjects, increasing student test scores by 20%
• Created inclusive learning environments, improving classroom behavior by 30%
• Developed lesson plans aligned with curriculum standards, increasing students meeting objectives by 25%
• Collaborated with permanent teachers to ensure educational continuity
• Maintained detailed records of student progress and classroom activities Radiologic Technologist
Del Sol Medical Center
June 2017 - December 2019
40 Hours/Week
Salary: $57,520 Annually
Supervisor: David Rotman- can be contacted: Yes
Duties, Accomplishments and Related Skills:
• Performed diagnostic imaging examinations with 98% accuracy, prioritizing patient safety
• Collaborated with healthcare teams to increase positive patient feedback by 25%
• Maintained advanced radiology equipment, reducing downtime by 30% through proactive maintenance
• Ensured compliance with radiation safety protocols and HIPAA regulations Lead Radiologic/Laboratory Technologist
CareNow
December 2016 - June 2017
40 Hours/Week
Salary: $56,328 Annually
Supervisor: Konrad Holt - can be contacted: Yes
Duties, Accomplishments and Related Skills:
• Managed radiology and laboratory departments, ensuring 100% regulatory compliance
• Implemented a training program, reducing errors by 40% and improving department efficiency
• Performed diagnostic tests with 99% accuracy, interpreting results and reporting abnormalities MILITARY SERVICE
Third Class Petty Officer (E-4)
United States Navy
February 2001 - August 2007
Last Duty Station: Whidbey Island, WA
Status: Honorably Discharged - Medically Retired
Duties, Accomplishments and Related Skills:
Air Traffic Controller:
• Directed and controlled air traffic within military airspace, ensuring zero incidents under supervision
• Coordinated complex flight operations between civilian and military authorities
• Maintained rigorous safety protocols and emergency procedures
• Led junior personnel in air traffic operations, improving team performance metrics Cryptologic Technician:
• Intercepted, decoded, and analyzed encrypted communications to provide actionable intelligence
• Produced time-sensitive intelligence reports for military leadership
• Operated sophisticated electronic surveillance and cryptographic equipment
• Maintained Top Secret security clearance with perfect record Combat Service and Decorations:
• Global War On Terrorism Expeditionary Medal (GWOTEM)
• Iraq Campaign Medal
• Afghanistan Campaign Medal
• Performed critical duties in multiple combat zones including Iraq and Afghanistan
• Demonstrated exceptional performance under high-stress combat conditions
• Contributed to mission success through signals intelligence operations in active combat zones EDUCATION
Master of Liberal Arts in Defense and Strategic Studies University of Texas at El Paso
August 2023 - July 2024
GPA: 3.91
Credits Completed: 36
Major: Defense and Strategic Studies
Status: Earning Summa Cum Laude honors
Bachelor of Science in Radiologic Sciences
Adventist University of Health Sciences
January 2016 - May 2018
Credits Earned: 96
Major: Radiologic Sciences
TRAINING AND CERTIFICATIONS
• International Information Systems Security Certification The Center for Information Dominance Corry Station December 2004 - March 2005
• Air Traffic Control Certification
Naval Aviation Technical Training Center
May 2002 - August 2002
ADDITIONAL INFORMATION
• Veterans Preference: 30% or More Disabled Veteran
• Security Clearance: Top Secret (Date issued: 2002 Inactive)
• Willing to relocate: Yes
• Willing to travel: Yes
• Available start date: 04/01/2025
PROFESSIONAL REFERENCES
Dr. Brett Morris
Colonel, USAF (Retired)
Adjunct Professor, National Security Studies Institute Department of Criminal Justice & Security Studies
The University of Texas at El Paso
El Paso, TX 79968
Email: ********@****.***
Phone: 915-***-****
Dr. William A. (Bill) Taylor
Adjunct Faculty
The University of Texas at El Paso
Email: ********@****.***
Alternative Email: *******.******@******.***
Phone: 443-***-****
Dr. Paul Ashby
Graduate Director/Adviser, Defense and Strategic Studies The University of Texas at El Paso
Email: *******@****.***
Phone: 915-***-****
Contact this candidate