Customer Service Services Specialist

OVERVIEW

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

WORK EXPERIENCE

Deposit Services specialist Cash Management Ponce Bank June 2022 - Present

• Review customer ATM, mobile, and merchant source capture deposits accurately and efficiently, prevent fraudulent activities, and remove the customer’s online banking access per the fraud team's instructions

• Assist branches and other lines of business inquiring account activities and problem resolution via Salesforce (GPS) cases, enroll business clients for wire, Positive Pay, ACH on access management platform

Associate Banker/Market Expansions JP Morgan Chase December 2019 - June 2022 • New York

• Ensured financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirement

• Assisted clients and the branch team by helping with new account openings when needed, helped client to send international and domestic wire transfer, engaged and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals

Host Tavern on the Green

April 2018 - December 2020 • New York

• Provided patrons with accurate wait time estimates during busy periods

• Answered phone calls, taking reservations, and answering questions and arranged 15-20 tables as the guests prefer and understand and handle any situations

Lead Host Red lobster

January 2015 - March 2018 • Queens

• Provided friendly customers service, greet guests as they enter and putting them on a waiting list as necessary

• Provided guests with menus and answer any initial questions, trained new employees very well and educate them about the policy and responsibilities Bookkeeper Scaturro Supermarket

April 2013 - June 2015 • Queens

• Welcomed customers, answered their questions, helped them locate items and provided advice and recommendations

• Operated scanners, scales, over $5000 cash registers and other electronics balanced the cash register and generating reports for credit and debit sales, processed refund and exchanges, and resolved complaints and maintained a clean workplace EDUCATION

John jay criminal justice college

January 2019 - December 2020 Bachelors, Forensic accounting Year Up

July 2019 - November 2019 Certificate, Internship CUNY- Queensborough community College

August 2015 - December 2018 Associates, Associate in Arts-Liberal arts NOTABLE SKILLS

Decision Making Time Management Friendly ACH Multitasking Cash Management Management Troubleshooting Microsoft Word Dedicated Answering Questions PowerPoint Persuasive Speaking Active Listening Shipping and Receiving Sumana Tapader

*************@*****.*** 347-***-**** New York, NY

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