Service Agent Front Desk
Resume:
Cathy Gargiulo
Smallwood, NY *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Guest Service Agent
The Eldred Preserve - Eldred, NY
August 2023 to Present
• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay
• Booking hotel and restaurant reservations as well as assisting with Car service, Spa Requests and ordering special room amenities for guests arrival. Activities Assistant and Server
The Villa Roma Resort and conference center - Callicoon, NY September 2022 to Present
Assist coordinators to schedule, plan, produce and lead activities for the guests Host shows 1-2 nights a week. Serve cocktails on busy nights at the Main dining room. Compassion, positivity, communication and time management are all important skills of planning activities and creating excitement!
Activities can require a wide range of different skills and day-to-day activities, so the flexibility to do different things each day and the openness to learning new skills. This included dice, card games, Trivia, Singing performance and leading line dancing.
Instructor & Sub
92nd Street Y - New York, NY
2004 to Present
Fitness leader teaching Cardio Cross Training", Group Cycle for beginners, advanced, and teens. Yoga Pilates fusion. Core and Stretch, Absolute abs and Flying dolphins dry land training, (since COVID my hours have been cut dramatically, I teach 2 Virtual Classes a week) IN the past to present have Subbed: Hi/low Aerobics, Skeletal fitness, Woman's Heart plus, body sculpting Power Strength and Yoga Stretch, Reciprocity, Pilates and yoga Overnight Residential Counselor
The Center For Discovery - Hurleyville, NY
November 2021 to November 2023
The Resident Assistant is responsible for ensuring the security and safety of the residence, offering support and assistance to residents, maintaining a respectful atmosphere and enforcing program procedures and rules.
Food preparation and preparing breakfast.
30min bed checks.
Assisting residents with morning routine.
Fitness Leader
YMCA West Side, LIC & Mc Burny - New York, NY
March 2006 to March 2020
March 2020, Furloughed due to COVID and Terminated Sept. 2020 due to furlough laws.
• Aerobics and Weight room Certified - AFAA
• Group Fitness Leader Certified - AFAA
• Johnny G - Spin Certified - MAD DOG - LIFE TIME CERTIFIED
• Sport Yoga Certified - NESTA
• Spencer Pilates Mat & physio ball Certified - NESTA
• Certified Personal trainer and Nutrition Coach - NASM
• Holding current CPR and first aide certificates.
• Certified Pound Pro - Pound fitness
• Les Mills RPM Cycling Instructor
Copy of certifications to follow
165 E. 87th St. apt 2re* New York, New York 10128
70 Keller Ave, B1077, Smallwood, NY 12778
Email: ********@*****.***
BIO
Cathy G. is a Fitness Leader with Various New York City Health Clubs. In this role, Cathy G. makes a personal effort to greet clients with respect and high spirit, She leads classes at the break of dawn as well as lunch time
& the evening. She aspires to inspire.
Leading her classes with efficiency, intensity & Playfulness, that keep people in shape, coming back and having FUN! Emphasis on Safety & Proper form. She Varies classes with the 5 aspects of fitness, coupling with Phases Modalities and intensity.
A big believer in that consistency is the key.
Entertainment Group Travel Manager, President
Music Travel USA - Manhattan, NY
June 1997 to September 2006
I have traveled extensively, managing travel for groups that toured the World. Negotiating group flight and hotel rates to contract. Tracking commission. Pre checking and pre-paying groups with name lists, room allocations and requests.
Entertainment Travel Manager
Entertainment Travel - Manhattan, NY
June 1990 to June 1997
Travel coordination for Professional Touring music groups. Leisure Travel Consultant
Boulevard Travel - Staten Island, NY
June 1988 to June 1990
Leisure Vacation
Education
Geography Employee Training in Travel
American Express Employee Training - Staten Island, NY September 1988 to September 1990
Computer Technical training in Travel
American Airlines Training Center - Fort Worth, TX August 1988 to September 1988
High school diploma
Advanced Open water Scuba diver in Scuba Diving
PADI - Los Angeles, CA
Fitness Instructor in Fitness
AFAA - Los Angeles, CA
Vocational school in Kinesiology
Athletic and Fitness Association of America - Los Angeles, CA Skills
• Group Fitness
• Yoga
• Personal Training
• Sports Coaching
• Event Planning
• Physiology Knowledge
• Program Design
• Search engines
• QuickBooks
• Anatomy Knowledge
• Management
• Sales
• Teaching
• Customer service
• Microsoft Office
• Computer skills
• Administrative experience
• Writing skills
• Experience working with students
• Cleaning
• Hotel experience
• Communication skills
• Computer literacy
• Merchandising
• Agile
• Childcare
• Cycling
• Body mechanics
• Hospitality
• Customer service
• Guest services
• Front desk
• Hotel experience
• Yoga
• Typing
• Negotiation
• Serving
• Events management
• Upselling
• Sales
• Pilates
• Physiology knowledge
• Body mechanics
• Teaching
• Google Docs
• Windows
• Accounting
• Leadership
Certifications and Licenses
First Aid Certification
First Aid Certification
GROUP FITNESS
April 1997 to Present
Johnny G Spin LifeTime Certification
June 2001 to Present
Les Mills RPM
Present
NESTA - Sport Yoga, Pilates, and Physio ball
POUND FIT
AFAA- Group Exercise and Nutrition
AED Certification
SKIP
CPR Certification
October 2023 to October 2025
Certified Fitness Instructor
April 2023 to April 2025
American Airlines computer training
September 1985 to Present
I used these skills for over 20 years, these are things you never forget. Driver's License
November 2023 to November 2033
TIPS
Assessments
Elementary school classroom management — Proficient February 2021
Managing behavior in elementary school classrooms
Full results: Proficient
Project timeline management — Proficient
June 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Basic computer skills — Proficient
May 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
General manager (hospitality) — Proficient
May 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Teamwork: Interpersonal skills — Proficient
December 2020
Responding to challenging team situations at work
Full results: Proficient
Cleaner fit — Proficient
April 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient January 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Early childhood development — Proficient
September 2021
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Front desk agent (hotel) — Proficient
June 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Delivery driver — Proficient
February 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Analyzing data — Proficient
May 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Filing & organization — Proficient
September 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Front desk agent (hotel) — Proficient
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Personal trainer fit — Proficient
August 2021
Measures the traits that are important for successful personal trainers Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CPR
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