IT Operations Specialist

CL Andrew Saffold

San Mateo, California ***********@*****.*** 415-***-**** www.linkedin.com/in/cl-andrew-saffold Professional Summary

Pursuing my passion for cybersecurity and IT with a certificate from California State University Long Beach. Enhanced technical skills in networking tools and operating systems as an IT Operations Specialist at Verkada. EDUCATION

Long Beach State University, Long Beach, California June 2023 Cybersecurity Professional Certificate Program (400 credit hours) Courses: Microsoft and Linux Security, Networking Security, Cyber Infrastructure and Technology, Offensive Security and Ethical Hacking, Cloud Security

UC Riverside, Riverside, California June 2022

Bachelor of Science in Physics

CERTIFICATION & SKILLS PROFILE

Certifications: CompTIA Security+ (expires September 2026) Operating systems: Windows Server (2012 and 2016), Windows (7, 10, 11), Debian, Ubuntu, Kali Networking: Cisco Packet Tracer, ACL, TCP/IP, WAN, LAN, Static Routing, Subnetting Tools: VirtualBox, VMWare, Microsoft Active Directory, Microsoft Office 365, Splunk, Wireshark, SAP PROFESSIONAL PROJECTS

Project: Debian Server Hardening

Scope: Remediated Linux shadow file vulnerabilities

Identified vulnerable and obsolete hash algorithm (MD5) and replaced it with a stronger hash algorithm (SHA512)

Configured password age to encourage password rotation and created non-root users to keep unauthorized users from gaining access to the shadow file and other configuration files. Cybersecurity Labs & Projects Long Beach State Cybersecurity Program

● Built and troubleshooted a network infrastructure with several virtual machines (Windows, Active Directory, Ubuntu/Kali/Debian, Cisco, pfSense etc.)

● Evaluated security products such as SIEMS, SOARS, Splunk, Metasploit, Wireshark, etc. PROFESSIONAL EXPERIENCE

Verkada, San Mateo, CA

Information Technology Operations Specialist June 2024 – February 2025

Supervised the IT Imaging Lab, laptop inventory, and overall IT inventory.

Supervised the wiping and imaging processes and secured storage for terminated employee laptops.

Configured and deployed new hire laptops for cohorts consisting of up to 90 new hires per hiring cycle, encompassing various roles such as sales, engineering, marketing, and technical support.

Ensured laptop and data security for an office of over 1,000, and a company of over 2,000 through MDMs and asset management tools.

Troubleshot hardware/software and provided remote setup/configuration.

Troubleshot diverse network configurations and network ports to support specialized teams, including software engineers, sales engineers, and technical support engineers for testing different products, ensuring seamless operation.

Managed Mac, Windows, and Ubuntu operating systems, including secure boot key installations. Shane Co, San Mateo, CA July 2023 – February 2024

Customer Service Associate

Tasked with maintaining accurate inventory. Ensuring merchandise security and integrity. o Utilized SAP and Excel to record inventory.

Through effective communication and active listening with customers face to face, virtually, by phone, and email, conflicts were addressed clearly and with respectful resolutions.

Worked alongside a team, communicatively and responsively addressing daily quotas and tasks.

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