Customer Service Business Analyst

Jorge Guevara Ramírez

Contact: 908-***-****

Email:*******.*******@*****.***

Professional Experience

Customer Service / Order Processor

Humanscale — March 2024 – Present

Accurately process customer orders within the Humanscale Order Management System, ensuring order accuracy and timely fulfillment.

Monitor order progress and track shipment statuses to ensure timely delivery and proactively address potential delays before they impact customers.

Collaborate with relevant departments to resolve order discrepancies, following established company policies for quality control and customer service standards.

Business Analyst

Samsung Electronics America — January 2022 – March 2024

Led account management tasks to optimize order entry, processing, and issue resolution, enhancing the overall customer experience.

Proactively monitored and managed customer cases, ensuring efficient and timely case resolution.

Conducted regular account audits to verify proper order flow and compliance with business standards.

Maintained detailed account portfolios, ensuring accurate order tracking, price verification, and timely updates.

Seller Support Associate / EDI Associate

Amazon — September 2014 – December 2021

Provided primary support to vendors on Amazon’s EDI platform, ensuring seamless document transmission to meet vendor specifications.

Managed daily EDI operations, including setup, testing, review, and processing of EDI documents between Amazon and North American vendors.

Delivered real-time support to third-party sellers, addressing inventory, product sales, and related issues to ensure optimal performance on Amazon’s platform.

Collaborated with IT Support to resolve end-user tickets, including troubleshooting password resets, malware issues, and hardware replacements.

Facilitated onboarding by configuring new employee systems, setting up software, and managing server permissions.

Skills

Account Management

Microsoft Office Suite (Excel, Word, PowerPoint)

Customer Relationship Management (CRM)

Order Processing & Dispatch Operations

EDI Platform Management

Issue Resolution & Troubleshooting

New System Setup & Software Installation

Bilingual: English & Spanish

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