Jorge Guevara Ramírez
Contact: 908-***-****
Email:*******.*******@*****.***
Professional Experience
Customer Service / Order Processor
Humanscale — March 2024 – Present
Accurately process customer orders within the Humanscale Order Management System, ensuring order accuracy and timely fulfillment.
Monitor order progress and track shipment statuses to ensure timely delivery and proactively address potential delays before they impact customers.
Collaborate with relevant departments to resolve order discrepancies, following established company policies for quality control and customer service standards.
Business Analyst
Samsung Electronics America — January 2022 – March 2024
Led account management tasks to optimize order entry, processing, and issue resolution, enhancing the overall customer experience.
Proactively monitored and managed customer cases, ensuring efficient and timely case resolution.
Conducted regular account audits to verify proper order flow and compliance with business standards.
Maintained detailed account portfolios, ensuring accurate order tracking, price verification, and timely updates.
Seller Support Associate / EDI Associate
Amazon — September 2014 – December 2021
Provided primary support to vendors on Amazon’s EDI platform, ensuring seamless document transmission to meet vendor specifications.
Managed daily EDI operations, including setup, testing, review, and processing of EDI documents between Amazon and North American vendors.
Delivered real-time support to third-party sellers, addressing inventory, product sales, and related issues to ensure optimal performance on Amazon’s platform.
Collaborated with IT Support to resolve end-user tickets, including troubleshooting password resets, malware issues, and hardware replacements.
Facilitated onboarding by configuring new employee systems, setting up software, and managing server permissions.
Skills
Account Management
Microsoft Office Suite (Excel, Word, PowerPoint)
Customer Relationship Management (CRM)
Order Processing & Dispatch Operations
EDI Platform Management
Issue Resolution & Troubleshooting
New System Setup & Software Installation
Bilingual: English & Spanish