System Administrator Level 2

Alfred Mitchell

*****************@*****.***• 908-***-****

https://www.linkedin.com/in/mitch-mitchell-26833b6a PROFESSIONAL EXPERIENCE

System Administrator– Lotus Notes Migration (Contract) New York Life – Clinton, NJ(via Tata Consultancy Services)Mar 2023 – Jan 2024

● Supported migration from Lotus Notes 9.0 to Domino 12, including server installations and database replication

● Managed Change Management tickets; executed scheduled upgrades with minimal downtime

● Remediated legacy databases in preparation for Domino 12 deployment

● Delivered executive-level support and ensured consistent communication of project milestones

Messaging Engineer

Bed Bath & Beyond – Union, NJ Mar 2014 – Nov 2022

● Provided Tier 2/3 support for a hybrid messaging environment servicing 25,000+ users

● Managed Microsoft Outlook and Domino account provisioning, troubleshooting

● Executed eDiscovery and compliance content search tasks for legal departments

● Maintained and supported 10 Lotus Domino domains and 55 servers

● Supported AS400 iSeries platforms and data center operations

● Delivered advanced mobile device management using Microsoft Intune

● Conducted internal training sessions; contributed to cross-functional team development

● Assisted with cloud transition strategies; maintained both on-prem and cloud systems

● Collaborated on UAT, documentation, and technical analysis for incident prevention

● Handled service requests and incident tickets via ServiceNow and JIRA Backup & Restore Engineer / Lotus Notes Administrator Prudential Financial – Roseland, NJ1997 – 2013

● Led enterprise backup/restore operations; data integrity; compliance with SEC and internal standards; managed multiple projects simultaneously

● Administered Lotus Notes environments; user support; maintained executive devices

● Provided tech support and served as the escalation point for backup-related issues Technical Skills

● Messaging & Collaboration Tools: Office 365 (Exchange Online, Teams, SharePoint), Microsoft Exchange 2013/2016, Lotus Domino/Notes 9.x–12

● Scripting & Automation: Microsoft PowerShell

● Device & Endpoint Management: Microsoft Intune, MaaS360, Good for Enterprise, Blackberry Manager

● Directory & Identity Management: Active Directory, Azure AD

● Security & Compliance: eDiscovery, Content Search (O365 Security & Compliance Center), Barracuda

● Service Management: ServiceNow, Remedy, ZenDesk, JIRA

● Remote Access & VPN: Citrix XenApp, Juniper VPN, Nortel VPN, BMC Client Management

● Backup Solutions: Veritas NetBackup, Backup Exec, Arcserve

● Operating Systems & Platforms: Windows Server (v7r3), AS400 iSeries, AWS (basic familiarity)

● Office Tools: Microsoft 365 Suite (Word, Excel, Access, Outlook)

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