Qa Analyst Manual Testing

Angelica Bagdasarova

QA Analyst

267-***-**** Philadelphia, PA 19115 **********@*****.*** LinkedIn

Experienced QA Analyst with 5+ years in manual testing, specializing in healthcare applications and digital platforms. Skilled in SQL, Selenium WebDriver, and defect tracking (Jira, Bugzilla, GitHub), ensuring HIPAA-compliant, high-performing software. Strong ability to analyze business processes, conduct UAT, and collaborate with developers and end users to enhance usability and system reliability. Adept at cross-platform testing across iOS, Android, and Windows, optimizing healthcare and digital solutions for seamless user experiences.

CORE COMPETENCIES

Platforms: Windows, Mac OS X

Mobile Platforms: iOS, Android OS, Windows Phone

Programming: HTML, CSS, XML, JavaScript

Databases: SQL

Test Automation: Selenium WebDriver

Networking: TCP/IP, FTP, HTTP, Internet, Intranet

Virtualization: VMware, VirtualBox

Bug Tracking: Jira, Bugzilla, Mantis, GitHub

Other: Manual Testing, SDLC, STLC, Defect Tracking, Test Management, Healthcare Software Testing, Test Case Development & Execution, Version Control, Database & ETL Testing, Cross-Platform Testing, Mobile Testing, User Acceptance Testing, Virtualization & Environment Management, Agile, Risk Assessment, HIPAA Compliance

PROFESSIONAL EXPERIENCE

EXPERT HOME CARE (via F-UP DIGITAL), Feasterville-Trevose, PA Nov 2022 – Dec 2024

QA Analyst / Business Analyst

Conducted comprehensive end-to-end testing of the web portal, validating seamless functionality and compliance with HIPAA regulations for patient data protection.

Developed and executed test cases for scheduling, patient records, billing, and caregiver management, verifying accuracy and usability across key system components.

Managed defect tracking and bug verification using Jira, accelerating resolution times and improving documentation accuracy.

Performed cross-platform testing across iOS, Android, and Windows Phone, ensuring consistent user experience across mobile and web app versions.

Identified and addressed usability challenges by testing workflows from both patient and caregiver perspectives, enhancing platform accessibility and navigation.

Partnered with developers and company owners to provide actionable user-experience feedback, refining platform design to align with real-world healthcare requirements.

Trained and supported caregivers on system best practices, creating user guides and establishing feedback loops to drive continuous improvements.

Bugzilla Use Case Testing Patient Portal HIPPA UAT User Training Customer Support Regression Testing System Testing

RATEX BUSINESS SOLUTIONS (RBS), Plymouth Meeting, PA July 2018 – June 2020

Software QA Tester

Successfully executed end-to-end manual testing for web and mobile applications, ensuring software stability through functional, system, and integration testing in Agile sprints.

Contributed to the Visual Ratex legacy platform and E-Ratex e-book platform, tested content accessibility, user authentication, and seamless integration of digital publications to enhance user experience and platform reliability.

Performed testing on MX Point Payment gateways for payment using credit cards, which includes refunds, taxes for online purchase. Created thorough test cases to make sure all scenarios related to percent or tax withholding are also in scope.

Participated in testing flows related to shipping and handling, including E2E transactions

Worked on Digital discovery project (with ISBN) to support 37 colleges and their courses.

Designed and implemented SQL queries for data validation, enhancing database integrity checks and supporting ETL testing for accurate business reporting.

Assisted in Selenium WebDriver automation testing, executing automated regression scripts to complement manual test coverage and increase efficiency.

Led test case optimization efforts, refining ambiguous test case titles and steps to align with evolving project requirements, improving clarity and execution efficiency.

Conducted regression tests across multiple builds, improving software quality and reducing post-release defects by 30%.

Automated Testing SQL Selenium GitHub Functional Testing Integration Testing Test Documentation Agile ETL Testing

GENENTECH, Fort Washington, PA Aug 2014 – July 2018

Clinical Application Specialist (Testing)

Ensured the functionality, usability, and reliability of a clinical application by conducting rigorous manual testing and gathering user feedback to enhance platform performance.

Tested Adverse effect app Med Safety where medical personnel entered information about a drug prescribed and given to a patient to make sure the patient has no logged side effects or allergies.

Executed comprehensive platform testing using Jira and Mantis to track defects, report issues, and validate fixes for seamless system functionality.

Provided hands-on training and education to healthcare providers and patients to create structured training guides and instructional content.

Collected and analyzed patient feedback, collaborating with development teams using SharePoint to implement usability improvements and optimize the patient experience.

Authored and maintained user manuals and training materials simplifying platform navigation and enhancing user proficiency.

SharePoint Mantis User Training Patient Feedback Analysis

EDUCATION

BS in Neonatology, Kyrgyz Medical University, Bishkek, Kyrgyzstan

Associate Degree in Nursing, Manor College, Montgomery County, PA

CHI Institute, Phlebotomy, Southampton, PA

SOFT SKILLS

Communication Skills Cross-functional Collaboration Teamwork Problem-Solving Analytical Skills Time Management Adaptability Leadership Conflict Resolution Critical Thinking Creativity Decision-Making

Contact this candidate