Crisis Intervention Youth Development

Ricky Wilder

**** ***** ***• Hornlake, ***** • 662-***-****• ********@*****.***•

Objective

Dedicated and empathetic youth advocate with a passion for empowering at-risk youth through mentorship, education, and support. Seeking a position where I can apply my interpersonal skills, crisis intervention training, and commitment to positive youth development.

Patient and understanding individual with a genuine desire to assist customers. Skilled in active listening and able to convey information clearly. Comfortable working in a fast-paced, metrics-driven environment and committed to meeting and exceeding performance goals. Proficient in basic computer skills and open to continuous learning and development.

Professional Experience

Youth Mentor & Volunteer

M.A.M– Memphis TN,

January 2014 – Present

• Provide one-on-one and group mentorship to at-risk youth aged 12–18.

• Develop individualized support plans focused on academic success, emotional regulation, and goal setting.

• Collaborate with school counselors, social workers, and probation officers to ensure continuity of care.

• Facilitate weekly workshops on topics such as conflict resolution, career exploration, and self-esteem building.

Big Brother Big sister Volunteer

2007-Present

• Serve as a positive role model and trusted mentor to a youth (“Little”) through regular, consistent meetings and relationship-building activities.

• Foster social, emotional, and academic development through supportive conversations, shared experiences, and goal-setting.

• Collaborate with program staff to monitor progress and address challenges, ensuring a safe and meaningful mentoring relationship.

• Promote resilience, confidence, and life skills in mentee through active listening, encouragement, and accountability.

• Uphold organization values and child safety protocols, including training completion and routine check-ins.

FedEx Express 2012-2024 TeamLeader 2013-2017”

• Oversee and coordinate ramp operations, ensuring the safe and efficient movement of aircraft, baggage, and cargo

• Providing guidance, training, and support to enhance their teams performance

• Managing operational issues, collaboration with different departments, and ensuring communication and compliance with safety regulations.

FedEx Express Ramp Agent 2017- 2024

• Communicate with Operations, Flight crew personnel and other ground personnel concerning arrival and departure information

• Drives and operate ramp equipment, not limited to bag tugs, belt loaders, aircraft tow tractors and water and lavatory servicing vehicles in a safe manner.

• Family Dollar store Manager 2016-2019

Education

Sheffield High School Memphis TN 2008 -2011

High School Diploma

4.0 GPA

Certifications & Training

• Trauma-Informed Care Training

• Nonviolent Crisis Intervention (CPI)

• Mandated Reporter Training

Skills &Abilities

• Crisis Intervention & Conflict Resolution

• Empathetic Communication

• Case Management Support

• Workshop Facilitation

• Cultural Competency

• Documentation & Reporting

• Bilingual: English/Spanish

• Management

• Problem solving

• Communication

• Leadership

• Customer service

• Ability to work under pressure

Contact this candidate