Call Center Customer Service

SARAH E

DELNERO

S

D Fort Plain, NY *****,

315-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Results-oriented [Job Title] commended for maximizing staff performance and customer satisfaction. Decisive problem- solver skillful in anticipating issues and proactively addressing FOH and BOH challenges. Well-versed in health code requirements and operations management.

SKILLS

• Customer Engagement • Operations Management • Multitasking

• Problem solving • Written And Verbal Communication • Cost Controls

• Management Experience • Microsoft Word • Ability To Monitor EXPERIENCE

Restaurant Manager May 2024 - April 2025

Estate of Maplewood Richfield Springs, NY

• Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.

• Responded to guest concerns and complaints to achieve positive resolution. Sought to improve business operations continuously through team training, customer engagement, and marketing strategy.

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• Assisted employees in understanding guest needs, providing guidance, and constructive feedback.

• Recruited, trained, and mentored new staff to deliver top-quality customer service. Server September 2023 - May 2024

Maplewood Richfield Springs, NY

• Supported bussers with table-cleaning during high-volume shifts.

• Communicated professionally with customers, colleagues and supervisors.

• Processed credit card transactions, gift cards and cash payments. Shift Supervisor July 2021 - August 2022

Stewart's Cooperstown, New York

• Identified and resolved conflicts between workers to promote teamwork.

• Motivated employees to optimize team performance.

• Communicated, trained and promoted quality standards to team members. Customer Service Representative Team Lead December 2016 - July 2021 Bank of America Utica, NY

• Drove customer satisfaction with swift and successful handling of escalated complaints.

• Resolved escalated customer issues in timely and effective manner.

• Monitored call center metrics to ensure optimal productivity and efficiency. EDUCATION

Diploma May 2012

Owen D Young Central School, Vanhornsville, NY

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