Customer Service Business Management

Christopher Williams

Experienced in business management, Team Cohesiveness, Electrical/Electronic Technical Engineering and Automotive Technician

North Little Rock, AR 501-***-**** **********@*****.***

Objective

I am seeking an opportunity to apply my operational and technical skills to enhance customer satisfaction and drive business growth.

Experience

Automotive/Electronic Technicians Specialist 2017-present

• Implemented troubleshooting best practices, wiring, installation, schematic reading, tool utilization and more. Utilized and coached to best practices with consistent training, real time and customer feedback.

Customer Service/Retention Manager 2002-2017

• Managed daily operations, ensuring efficient workflow and customer satisfaction. - Coordinated with various departments to optimize operational efficiency. - Implemented strategies to improve productivity and performance. Create team projects to improve morale and cohesiveness.

• Developed and implemented customer retention strategies. - Managed customer complaints and issues, ensuring resolution and customer satisfaction. - Tracked customer retention metrics and made necessary improvements. Create Team building exercises to celebrate successes and even betters.

Education

Pulaski Technical college- Electronic Technician 1991 – 1993

Pursued relevant coursework in business management, electronic technician and customer service. - Developed strong foundational knowledge in operations and skill development. - Gained practical experience through various college projects.

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Superb hands on

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