Systems Administrator Desktop Support

GLENN A. ARNOLD, III

*** ****** **** ~ Cocoa Beach, Florida 32931

**********@*****.***

M: 321-***-****

https://www.linkedin.com/in/mrglennarnold

SYSTEMS ADMINISTRATOR/ DESKTOP SUPPORT

Solution-focused IT Professional welcoming the challenge of dynamic environments, capably delivering enterprise-level solutions through strengths in systems administration, migrations, network connectivity, security, and database applications. Sharp-minded and proactive, routinely averting end user impact and escalations through quick resolution of technical issues. Strategist able to map and execute intricate initiatives, cementing success. Diversely adaptable, seamlessly interacting with broad, multi-level audiences. Definitive understanding of disaster recovery and such systems as Linux.

Network+ Certified A+ Certified Secret Clearance

Technical Support Enterprise-Level Solutions Network System Backup Disaster Recovery Project Management Overhead Reduction

CAREER ACCOMPLISHMENTS

Ensured IT Operations for Lockheed Martin, Fleet Ballistic Missile Operations throughout Cape Canaveral Space Force Station

Provide around-the-clock Remote Network, System, and Peripheral support for Health Care Agency throughout COVID-19 Pandemic

Impacted the achievement of nearly $20M in cost savings by the State of Florida through the consolidation of multi-agency IT functions, measurably elevating efficiency.

Emerged as a team leader routinely surpassing expectations for acknowledging and helping to address customer requests within the Cherwell system. Delivered a 96% resolution rate for closed tickets.

Realized a 95.5% success rate in the maintenance of backup infrastructure as well as the backup of 2.3 PB of data.

Administrate, troubleshoot, and resolve desktop and network issues.

Honorably Discharged United States Navy, USS Enterprise (CVN 65), Information Technician, 2nd Class, Network Administrator.

PROFESSIONAL EXPERIENCE

LOCKHEED MARTIN, CCSFS, Brevard County 06/2023-Present

Systems Administrator, Contractor

Support IT Operations, Network Management, and Desktop issues at Cape Canaveral Air Force Station for Fleet Ballistic Missile Operations

Troubleshoot Hardware and Repair Laptops, Desktops, and Printers

Relocate and reconfigure workstations for Associates throughout numerous Lockheed locations at all CCSFS locations

Provide support and IT Equipment Transfers throughout Brevard County as well as the Continental United States

Enhance and integrate network functionality by supporting Win 11 upgrades and deployments throughout Cape Canaveral Space Force Station

PTI Plastic and Gaskets, Brevard County 12/2022-05/2023

Systems Administrator

Provide Desktop and Network support for Front Office and Warehouse Personnel

Maintain Windows 7, 8, 10, and 11 Desktop functionality by implimenting ConnectWise and Automate Applications

Glenn A. Arnold III PAGE TW0

Professional experience cont.

Create network maps and procedural documentation

Maintain Windows 2018 and 2022 support within a Hyper-V environment

Support desktop phone systems

Rebuild and maintain Virtek Laser Quality Control Unit

Maintain Zebra Printer availability and ensure handheld ScanSKU functionality

PEDIATRICS IN BREVARD, Brevard County 09/2022-12/2022

Systems Administrator

Support Clinical and Field Staff including Physician and Nurses on Linux/Samba network utilizing Windows 10 Desktop environment

Network Infrastructure Management: Cisco Routers, Switches, and Fortinet Firewalls

Provide support for Privia and Athena based Electronic Medical Record Systems functionality

Coordinate network and IP Phone connectivity between 5 sites throughout Brevard County

Implemented disaster and recovery protocols pre and post Hurricanes Ian and Nicole.

REFLECTIONS LIFE STAGE CARE, Brevard County 10/2018-07/2022

Systems Administrator

Provided IT setup and deployment at Melbourne Regional Medical Center and Courtenay Springs Village Hospice Care Facilities

Utilize ConnectWise Automate and Remote to assist with troubleshooting of desktops, laptops, and servers

Administrate Cisco Routers and Switches at 4 Sites throughout Brevard County

Incorporate VMware, Veeam Backups, WatchGuard Firewalls, Barracuda Mail Filter, and KnowBe4 testing in order to maintain security and enhance team member threat awareness

Maintain Netsmart Homecare EMR system

Provide support for Surveyors and Staff during AHCA Reviews

AAR AIRLIFT, Palm Bay, FL 2/2018-10/2018

Systems Administrator

Provide Desktop and Network Support for Associates within the Facility as well as Associates and Customers located around the World supporting Commercial and Governmental Contracts

Manage local VMware Servers

Resolve Windows computer, network, and printing issues for Staff members

Assist in inventory management, documentation, and disposal

EAST COAST FENCE AND GUARDRAIL, Cocoa, FL 08/2016-2/2018

IT Administrator/Office Administration and Support

Administrate, troubleshoot, and resolve desktop, peripheral, and network issues.

Support office staff, fence installers, contractors, and customers in permit procurement, fence and gate installation/configuration post Hurricane Matthew and Irma.

THE AGENCY FOR STATE TECHNOLOGY, TALLAHASSEE, FL 07/2010-06/2016

Network Systems Analyst II

Manage EMC Avamar and Symantec NetBackup backup and full restore solutions for 600+ file servers, including Windows 20xx, Solaris, Linux, and Netware, as well as SQL, SAP, and Oracle databases throughout multiple

Glenn A. Arnold III PAGE THREE

Professional experience cont.

Active Directory domains for the State of Florida’s Data Center offering Tier 3 data protection, one of only eight worldwide.

Deliver measurable cost savings by centralizing the back-end IT functions of 20 state agencies, improving data organization and processing speeds. Established a standard retention policy and defined service level agreements for daily, weekly, and monthly service. Coordinate the backup of VMware hosts and virtual servers.

Administer backup servers and hardware encompassing Sun StorEdge L700(LTO2), Dell ML6000 (LTO4), and Quantum I6000 (LTO5).

Additionally, worked as a Systems Programmer with the Florida DepartmentRevenue, Systems Project Analyst with the Florida Department of Corrections, System Programmer II with the Florida Department of Revenue and Data Processor/Petty Officer, Second Class (Honorably Discharged), United States Navy.

EDUCATION

FLORIDA STATE UNIVERSITY, TALLAHASSEE, FL

Associates of the Arts in English/Anthropology, 12/2008

HERZING COLLEGE, Orlando, FL

Associate of Science in Network Computer Science, 11/2004

Earned A+ and Microsoft Certified Professional Certification, Aug 01- May 04

TECHNICAL SKILLS

SOFTWARE:

Various: Symantec Backup Exec, EMC Networker, EMC Avamar, Symantec Netbackup, Commvault

Microsoft Windows Servers: NT, 2000, 2003, 2008, 2012, and 2019

Microsoft Windows OS: 95, 98, XP, 7, 8, 10, and 11

VMware ESX Server: 3, 4, and 6

VMware vSphere: 5.5 and 6

Linux: RedHat, Suse, Debian, and Centos

Sun Solaris: 8, 9, 10, 11

HARDWARE:

Nortel Routers: 8600

Cisco Routers/switches: 9600

Quantum Tape Library: i2000 and i6000

Sun SL500 Libraries/Data Domain 565, 4500, 7200, and 9600

Servers: Dell, HP, HP Itanium, Compaq, Gateway

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