Customer Service Services

Evelyn Lopez **** Dewey Avenue Apt. *A, Bronx, NY 10465, 917-822- 6725

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Profile

Dedicated team player with more than 10 years providing excellent customer service in the Banking Industry. Seeking to obtains a position with high potential growth, where I can maximize my experience. Experience

Driver, Metro; Bronx, NY — 2018- Present

• Resolve customer services issues

• Provide transportation services.

Personal Banker, Chase; Bronx, NY — 2010- October 2017

• Resolve customer services issues

• Provide other convenience services.

• Open new accounts and assisting with teller transactions as needed.

• Comply with all policies, procedures and regulatory banking requirements.

• Adapt, as needed to meet the ever- changing needs of customers and the communities.

• Help customers by setting up self service option to access there accounts 24 hours a day 7 day a week.

• Partner with branch team and specialists to connect them to expects who can help with specialized financial needs.

• Accurately process customers transactions and handle incoming telephone call. Technical supervisor, Flextronics; Astoria, NY - 2004-2010

• Offer technical and sales support of equipment and enhanced services for clients/costumers.

• Perform rate evaluations and proposed solutions that benefit the company and customers.

• Provide costumer satisfaction and resolve all customer issues and concerns.

• Accurately process customer transactions and handle incoming telephone calls.

• Complete all aspects of POS transactions regarding replacement phones and accessories.

• Supervise a team of six technicians; resolving issues, training, scheduling and coaching. Customer sales representative, Ponce de Leon Federal Bank ; New York, NY — 2002-2004

• Reviews all daily work: deposits, withdrawals, check cashing and GL Transactions.

• Ensure daily Savings and Checking Exceptions, Duplicate TIN, Trial Balance, CD Renewals, FINCEN-104, Overdrafts, RIMS, SAR and IRA reports were done on time.

• Supervise daily maintenance of ATM and Express Dispensing Machines.

• Supervise five Tellers with operations: Check Cashing, Money Order/Teller Check purchases, Cash Advances, deposit and Withdrawals transactions

• Review and exceed goals for CSR Accounts opening and assist in organizing Product Promotions Seminars.

Education

Lehman College, Bronx, NY; Major, Sociology and Psychology -2003 Borough of Manhattan Community College, NY, NY; Early Childhood and Human Services, Mayor- Associates Degree Completed, 2003

Skills

IBM/ Macintosh Systems: MS-Word/Excel/Power Points/Access; WordPro Languages

Fluent in English and Spanish.

References:

Available upon request.

Contact this candidate