Test manager

Jonathan Tran

***** ***** ****** ****, ***** Linda, CA 92887 C: (408) 838 - 0819 *********@*****.***

Summary

Accomplished and highly dependable QA Manager/Engineer specializing in HW & SW QA, Mobile App, IT/Network Testing, Cisco Routers, Switches, Cloud Computing. Collaborative and Execution oriented leader and enthusiastic team player dedicated to streamlining quality processes resolving operational, project, vendor, release tasks & efficiently troubleshooting customer SW/HW issues.

Technical Expertise

Platforms ICS Sensor (OT), IoT, C8300, ISR4K, ISR1K, ASR1K, Catalyst 9K3K

Cloud Computing AWS, Azure, GCP, OCI, CSR8000v, CSR1000v, Unified Computing Servers, UCSe, VMware ESXi, vSphere Client, vCenter, Citrix XEN, KVM

Networking SDWAN, Wifi, Bluetooth, LTE, DNA-C, Ethernet, LAN, WAN, Routing, Switching, VoIP, CUCM (Cisco Unified CM), CME, H.323/MGCP/SIP, Licensing

Languages C, Java, TCL/TK, Python, HTML, SQL, SoapUI

Environments Android, iOS, Mobile Devices, Smart Home (Amazon, Google, Apple),

Linux, Unix, Windows, Mac

HW Architecture X86, ARM, PowerPC, MIPS, FPGA, ROMMON, ASIC, PS, Automotive, RF

Security Cyber Security, Palo Alto FW, Code Signing, SW/HW Network Security

Tools Jenkin (CI/CD), Github, Jira (Agile, Scrum), Katalon, Solarwinds, PagerDuty,

Test Center, Ixia, LiveNX, Intermapper, Wireshark, Panorama, Global Protect

Professional Experience

Dragos, Inc Nov 2021 to Present

Staff Engineer Handover, MD

Led QA team to drive Central Store performance testing by ingest traffics from sensors to site stores, then central store with breaking point and tcpreplay tools

Verified all performance data point hop-to-hop and analyze results including traffic rates, CPU/memory/disk usage and related performance for each HW or virtual devices in the test environment

Debug and Trouble Shooting Kubernetes for any pod restart, crashes or issues. Validate events, queues, ICS protocols to ensure end-to-end performance test on all sensors, site stores and central stores

Created performance test metrics and closely working with automation team to implement them into performance scripts for the company.

Innova Electronics, Inc Mar 2020 to Nov 2021

QA Engineer Manager Irvine, CA

Manage QA Engineer team to create new testing methodology, process, test plans to validate next gen car scan tablet, indoor/outdoor Kiosk, handheld tool, mobile app (touch screen & voice-on-demand) on iOS and Android devices

Lead the customer support team to debug and analyze critical call issues to bring better customer experiences with quick fixes and solutions

Built the automation framework for the entire company using Javascript, Appium for mobile app, web application and device regression

Create OS security test requirements and provide solutions for testing Wifi, 4G, video captures, motion sensor, battery life for automotive scan tools

Come up w/innovation ideas to help the company filing new patents in diag tools.

Cloud Network Architect Sep 2019 to Mar 2020

HJTF LLC Irvine, CA

Deployed Palo Alto Firewall, Prisma Access, Panorama on AWS for remote users

Designed SDWAN On Premises Demo solution setup using AWS

Designed, setup and trouble shot new Cisco SDWAN Cloud On-Ramp solution

Designed and built multiple Oracle VCNs on Oracle Cloud Infrastructure with web, app and database servers using Dynamic routing and local peering GWs through IPSec VPN

Implemented alerts mechanism on Solarwinds Network performance monitor for multi-sites network devices and triggering PagerDuty ticketing for critical network issues

Used Katalon tool (Java) for coding web-based tasks & configuring routers, switches

Technical Leader 2012 to Sep 2019

Cisco Systems, Inc – Software Defined Network Routing Milpitas, CA

Lead the platform DevTest team to do platform test for ISR4400/4300 routers. Execute feature, performance, stress, scale and negative test on the routers.

Led 12 different test teams from RTP, SJ, India, China, Israel sites for ISR4400/4300 development.

Overall and test lead for Platform, Wi-Fi, LTE, Switch, Unified Performance, Scale, System, Solution Teams for ISR1K development.

Collaborated with cross functional Marketing, platform SW, Licensing Developers to design, validate multiple subscription-based Smart Licensing features.

Architect solution and validation for platform features, SoC, FPGA, ROMMON/BIOS, SFP, PoE, Power Supply, Regression, Serviceability, Debuggability.

Focused on quality initiative from routing organization to analyze customer issues and come up with plans to reduce bugs, customer issues and improve bug fix rate.

Accomplishments:

Built & maintained longevity setup with Python for memory, stress testing on new Cloud routers.

Successfully delivered fastest 3RU separated Data Plane/Control Plane CPU in ISR4K family & and 100+ ISR1K routers (https://www.cisco.com/c/en/us/products/collateral/routers/4000-series-integrated-services-routers-isr/data_sheet-c78-732542.html?dtid=osscdc000283).

Was part of Cisco Pioneer winning team for Cloud Service CSR1000v. First in Cisco to bring in Spirent vSphere iTest and developed automaton scripts for VMware ESXi and VM deployment.

Brought security mindset and CSDL methodology to routing team with hundreds of HW/SW security requirements i.e. secured BIOS, image hacking prevention.

Successfully built Morgan Stanley and Costco solution during development cycle to secure 1100+ router order. Solution deployment included BGP, MPLS, LTE, DMVPN, Access Point, FNF, AVC, ZBFW, NBAR, QoS, AAA, DHCP, WebUI, PnP, Programmability, Voice, Call Manager on VM of UCSe.

Quick turn-around and great solution to resolved 50+ customer cases and inquiries have saved money and resources for the organization.

Developed memory monitoring tool using TCL/TK to inspect system & Linux process memory.

Sr. Software Engineer 2008 to 2011

Cisco Systems, Inc. – Services Routing Milpitas, CA

Led DT team to generated test strategy, testing ideas, task assignments, black box & grey box test cases for 7 ISR G2 platforms & complex ASIC chip testing.

Presented platform architecture tech talks on CPU types, ASIC to share technical knowledge.

Accomplishments:

Analyzed executed C code coverage, unused or dead code and brought final coverage >95%

Initiated HW & SW checkpoint methodology to capture testing gaps in DDTS fixes or code changes that tremendously reduced HW/SW field issues.

Generated the ASIC scripting guidelines and reliability HW-component testing for reuse.

Software Engineer 2000 to 2007

Cisco Systems, Inc. – Access Group Milpitas, CA

Worked on various platform, data, voice, video, digital modem projects.

Accomplishments:

Was part of the Cisco Pioneer winner in 2004 for ISR G1 development. Filed 180 defects.

Single handedly led the automation effort in the business unit to use Cisco Camelot test tool for simulating video IP phones to test video features in Call Manager Express (CME).

Software Engineer 1999 to 2000

DataTalk, Inc. Palo Alto, CA

Designed and implemented the opportunity, report and shipment parts of a business-to-business application using JSP, JavaScript, Oracle and HTML, debugged and maintained the project, used the Apache Web Server to deploy the application in Unix, supported in maintaining the database for the project by creating tables, attributes, sequences using SQL.

Education and Training

Cisco Certified Network Associate 2005

Cisco Systems, Inc. San Jose, CA, USA

Bachelor of Science: Computer Science 2000

San Jose State University San Jose, CA, USA

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