Service Representative Customer
Resume:
INDIA NORFLETT
Qualifications Summary
Highly talented Customer Service Representative. Able to communicate effectively utilizing good sound judgment, self-motivation, eagerness and willingness to learn. Oriented towards efficiency and organization, independent with commitment to team success and assignment at hand.
Experience
Data Collections Specialist
Dupixent
2022-2023
Collecting necessary data from patients applications to enroll and renew them for Dupixent medication.
Working with several Microsoft systems on dual screens. Customer Service Representative
Fresenius Dialysis
2018-2019
Effectively scheduling and rescheduling appointments for dialysis patients. Communicated and worked directly with up to eight staff members and my supervisor.
Loading dialysis machines and Performing the task on patients when needed. Assistant Manager
Autumns Way Family Care Home
2015-2017
Effectively trained new and old staff members to pass medications and care for residence, according to state guidelines.
Ordered and managed the consumption of medications for six elderly individuals. Assisted with all staff interviewing, hiring, scheduling and evaluations. CNA/Med Tech
Granville House
2013-2015
Administering medications, under a physician’s orders and completing documentation as ordered by the state.
Acting as supervisor for up to eight staff to ensure the residents are well cared for. Data Collections Specialist
RTI
2012-2013
Abstracting billing and medical records information for quality and accuracy. Making and receiving HIPAA compliant calls to retrieve personal documentation. Attending continuous training to build and advance knowledge of the project. Entered information into a secured database system for project and survey accuracy.
Contact Information
**************@*****.***
103 Eastway Dr.
Oxford, NC 27565
United States
Education
Vance Granville Community
College
Certified Nursing Assistant
2007 Creedmoor, NC
South Granville High School
High School Diploma
1991 Creedmoor, NC
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