It Support Technical

MELISSA SURACE

*******.********@*****.*** • 201-***-**** • New York, NY • linkedin.com/in/melissasurace SUMMARY

Dedicated IT professional with a strong foundation in network security, operating systems, and programming. Proven experience in monitoring and maintaining daily operations of websites and applications. Skilled in optimizing system performance and security.

EXPERIENCE

Ewaves, Head of Technology

May 2020 - Present

• Led technical evaluation and testing of company web applications and mobile systems, ensuring optimal performance and security, resulting in a reduction in vulnerabilities

• Provided expert technical support and project management regarding security best practices to enhance system resilience, improving system uptime

• Developed lesson plans and workshops designed for practical implementation, increasing team proficiency in security protocols Amedisys Health Services, Admin & Claims Specialist and IT support Jul 2019 - Oct 2020

• Delivered IT support and help-desk services to the insurance department, resolving network and system-related issues, improving system uptime

• Developed training and workshops for in-house software and applications, increasing team proficiency in security protocols

• Oversaw insurance claims processing and collaborated with providers to ensure timely payments and resolution of outstanding claims, reducing processing time

Valley Hospital, Head Of Technology

Jan 2017 - Jul 2019

• Managed the accounts receivable department, overseeing outpatient billing operations to ensure timely and accurate claim processing and reimbursement, improving system uptime

• Conducted comprehensive audits on patient billing accounts, identifying discrepancies and implementing solutions to resolve reimbursement issues efficiently, reducing processing time

• Troubleshot and resolved billing-related website issues, optimizing functionality and ensuring seamless user experience, increasing user satisfaction

EDUCATION

Per Scholas

Cybersecurity Training Program • Feb 2025 - Jun 2025 Accelerated IT curriculum incorporating a comprehensive combination of formal instruction and hands-on activities in a real-world working environment

Montclair State University

Bachelor of Science • Sep 2005 - May 2009

SKILLS

Security Tools and Technologies • SIEM (Security Information and Event Management) • Splunk • IBM QRadar • endpoint security solutions • CrowdStrike • Symantec • Carbon Black • packet analysis tools • Wireshark MELISSA SURACE - page 1 of 1

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