Customer Service Technical Support
Resume:
Professional Summary_
I am a self-motivated, dedicated, and passionate individual for continuous growth and development both professionally and personally. I have 6+ years worth of experience as a Customer Service Expert in the BPO and Public Sector Industry. I am competent and willing to contribute significantly to the growth and development of the company, utilizing my skills and abilities, and giving 150% and more.
CONTACT DETAILS
***************@*****.***
St. Catherine, Jamaica.
AREAS OF EXPERTISE
•Excellent Communication Skills
•Creative & Versatile
•Detail Oriented
•Analytical
•Time Management
•Team Player
KAY-ANN DAVIS
Customer Service Expert
Ibex Global - Technical Support Agent
Sept 2022 - Sept 2023
•Researched, diagnosed, documented, and resolved technical issues related to software and hardware problems.
•Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues when necessary.
T Geddes Grant Distributors Ltd - Payroll/ Warehouse
Clerk - April 2019 - Feb 2022
•Calculated pay according to hours worked incorporating leaves and overtime.
•Update paper and electronic payroll records by entering adjustments on pay rates, employee status changes etc.
•Provided exceptional customer service to customers on a daily basis.
Calls Expert - Customer Service Representative
May 2024 – April 2025
•Developed an empathetic nature for persons in my daily interactions with both internal and external customers.
•Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Distinction College - 2024
•2 CSEC subjects
D Jose Marti Technical High School - 2015
• 3 CSEC subjects
High School Certificate
Contact this candidate