Retail Sales Customer Service

Larisa Simonova

Houston, TX

******.***********@*****.*** +1-858-***-****

LinkedIn: https://www.linkedin.com/in/larisa-simonova-623923250

Summary

Customer-focused and adaptable professional with over 15 years of diverse experience, including retail sales, financial oversight, and customer service. Proven success in building relationships, managing transactions, and educating clients about services and solutions. Proficient in financial software such as QuickBooks. Known for reliability, attention to detail, and ability to thrive in team-oriented environments. Passionate about helping customers achieve financial confidence and success.

Core Competencies

• Customer Relationship Building

• Cash Handling & Transaction Accuracy

• Retail Sales & Cross-Selling

• Banking Services & Credit Products

• Communication & Problem Solving

• Team Collaboration

• Process Improvement

• Mobile & Online Channel Education

• Bilingual: English, Russian

Relevant Experience

Lancôme Advisor / Retail Sales Associate

Macy’s Inc., The Woodlands, TX 2023 – Present

- Provided high-quality customer service, educated clients on products and loyalty programs, and encouraged repeat business.

- Supported store credit card enrollments and explained benefits, similar to banking product education.

- Handled POS transactions and assisted with pricing and inventory, maintaining accuracy and efficiency.

- Exceeded sales goals during seasonal campaigns through proactive customer engagement and upselling.

Substitute Teacher

Sheldon ISD, Houston, TX 2023 – 2024

- Demonstrated excellent communication and adaptability by managing various classrooms and supporting student learning.

- Followed detailed plans, ensuring consistency, patience, and professionalism in high-responsibility settings.

Financial Manager

Primorsky Energy Complex LLC., Russia 2008 – 2020

- Oversaw financial documentation, reporting, and contract accuracy.

- Managed budgets, accounts, and direct payments—skills transferable to banking compliance and transactional accuracy.

- Built collaborative relationships across departments, reflecting teamwork in universal banking models.

Additional Experience

Software QA Engineer – KodePloy LLC, Houston, TX

- Ensured accuracy, functionality, and consistency of systems—a detail-focused background valuable for banking operations.

Teacher of Economy – College #22 Vladivostok, Russia

Education

QA Certification, TestPro LLC., Los Angeles, CA

Bachelor’s in Engineering & Technology, Far Eastern National Technical University, Russia

Certification program in Accounting, Far Eastern National Technical University, Russia

Availability

Available immediately for full-time on-site roles in the Houston area.

Contact this candidate