Customer Service Nursing Assistant

MAHLET NIGUS

Takoma Park, MD *****

Cell: 240-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY

Certified Nursing Assistant with over 5 years Passionate of experience caring for my grandparents. Assisted with activities of daily living, such as bathing, dressing, feeding, and passing medication. Extensive customer service experience and interpersonal skills. Committed and hardworking person who is responsible. Possesses skills in developing and nurturing relationships with patients, families, and other members of the healthcare team.

SKILLS

Patient assessment, vital signs

Patient care – ADL, hygiene, mobility and transfers

Strong interpersonal skills and ability to work with patients of all ages

Flexibility

Customer service

Problem-solving and leadership skills

Ability to work independently and manage time effectively

Basic computer skills

English, Amharic

EDUCATION AND CERTIFICATION

Maryland Certified Nursing Assistant Active

License #A00222962

American Heart Association BLS CPR expires in 2026

Certified Nursing Assistant Training October 2024

Montgomery College

BA in Communication

Addis Ababa University, Ethiopia

WORK HISTORY

Salesperson, Kids Less, PG Mall, MD February to May 2024

Assisting customers,

Maintaining the store's appearance,

Managing inventory,

Processing transactions and providing excellent customer service.

Performing other duties as appropriate

Store Clerk, La Vie Claire Organic Store, Frette-France February 2022 to December 2023

Arranging merchandise

Stocking shelves,

Managing store displays,

Ensuring all areas are clean and neat

Communication Expert, Gulele Subcity, Addis Ababa, Ethiopia Sept 2014 – December 2022

Working with media and communication groups on current issues or crises

Building and maintaining a strong reputation and finding common ground with stakeholders.

Developing news articles by conducting interviews with appropriate people or experts

Gathering information from relevant sources

Dealing with media during emergencies or problematic incidents

.

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