Technical Support Customer Service
Resume:
Jose Herrera
Experience direct services with multi ethnic, US citizens
and multi-generational populations
EXPERIENCE
Greenbelt Honda - Parts Representative
Managing both wholesale and retail parts sales,
assisting customers with finding the right parts for their vehicles, and ensuring that inventory is accurately stocked and maintained. Handle customer inquiries, process orders, and provide technical support regarding parts for both technicians and customers. Additionally, I work closely with the service department to provide parts for vehicle repairs and collaborate with vendors to ensure timely delivery of products. My role requires excellent communication skills and a deep
understanding of automotive parts and systems to
ensure customer satisfaction and smooth operations. Sports Honda, Silver Spring— Parts
Representative 4/2011- 2019
Thorough understanding of automotive principles and the ability to diagnose problems and recommend
solutions. Exceed all assigned sales goals and quotas. Utilize strong knowledge of automotive systems,
categories of merchandise, warranties and company policies to make recommendations and suggestions to customers to gain their confidence and business.
Rosenthal’s Acura, Gaithersburg — Parts
Representative 10/2001-01/2011
Maintained good rapport with retail wholesale
customers; kept informed of customers needs and
preferences, Provides prompt, courteous and efficient customer service, Assisted in managing inventory and appearance of stock department. Completed all required trainings, attended all scheduled meetings and
workshops; Exceeded all sales goals and quotas
Zamora’s Body Shop, Rockville — Parts
Manager 05/1998-06/2001
Responsible for obtaining bids throughout the
participating dealers to purchase both new and used parts. In charge of ordering and receiving parts that were distributed within 24 (on-site) full-time
mechanics. Maintained precise records of inventory received and distributed. Returned surplus auto parts for reimbursement; saving the company a considerable amount of money. Establishing excellent rapport
between local auto parts stores and dealers.
14800 Gamble Ct.
Silver Spring, MD 20905
**********@*******.***
SKILLS
Great customer service
Bilingual
Excellent Judgement and communication skills
Excellent organizational and time management skills Team player
Stocking, cleaning, sales, cashiering,
loading/unloading
Inventory management
Proficiency in Reynolds & Reynolds, ROMEO & Honda
net database
Contact this candidate