Technical Consultant Customer Service

KEVIN PENROSE

Hudson NH ***** 603-***-**** *********@*****.*** LinkedIn Profile

Technical Consultant

~ Seasoned Technical Consultant skilled in driving business, leveraging relationships, and expanding business channels ~ Forward-thinking Technical Consultant recognized for delivering world-class customer service, driving traffic, and generating repeat business. Delivers 20+ years of Information and technology experience and have participated in multiple IT related conferences including security and software. Respected as the “go-to” person, providing creative solutions to customer concerns. Proficient in uncovering opportunities while maintaining key relationships with customers, teams, executives, and functional leaders to define and deliver on strategic roadmaps. Collaborative communicator known for establishing honesty and integrity as the foundation for fruitful partnerships with professionals at all career levels. AREAS OF EXPERTISE

Business Development / Management Cross-functional Collaboration Project Management Sales Presentations Leadership & Support Software Development Productivity & Efficiency Customer Relationship Management Coaching Training and Development Strategic Partnerships Process / Product Improvement SIGNATURE CONTRIBUTIONS

Served as the Technical Consultant; challenged with growing HP's Federal Client Business. Partnered with HP's engineering and sales team to develop and design products that fit the needs of the federal government. Engaged with numerous agencies to work though issues of deployment, reduce cost, and ensure it was easier to deploy HP hardware. Initiative was successful; commended for growing HP's Federal business from $340M to $790M over a span of nine years.

Informed that NASA needed new hardware / software solutions for the International Space Station. Partnered with engineering teams to make sure the laptops / software would meet the needs of the space station, including all necessary software and firmware changes that where required. Initiative was successful; 120 Zbook laptops were sent to the international space station using standard equipment while saving NASA significant costs. CAREER HIGHLIGHTS

System Admin Amphenol APC July 2022 - Current

Managed and transition infrastructure to modern standards. Deployed and managed security software to meet Federal contract standards. Implemented CrowdStrike, Artic Wolf, moved from on Prem to cloud / Azure services. Develop mobile data strategies. Implemented and designed network segmentation for additional security layers. Technical Consultant HP.inc., Hudson NH November 2003 – 2022 Managed the technical aspect of client relations with HP.inc customers while driving sales with technical solutions and engaging with customers on a variety of client technologies. Key Initiatives:

• Oversaw Windows image development and showcased auto pilot and modern management techniques.

• Served as the project manager for design and large pc hardware / software rollouts.

• Integrated Azure and Autopilot and provided thin computing VMware, Microsoft FX, and Citrix solutions.

• Collaborated with engineering and design teams for product design and marketing to help deliver products to market.

• Delivered training / support to teams to improve and optimize their effectiveness.

• Created, produced, and published reports in accordance with established timelines and protocols.

• Successfully planned, scheduled, and coordinated activities related to system development projects.

• Leveraged resources to create exceptional outcomes while embracing change and constructively resolving barriers and constraints.

• Commended by executive leaders for designing, developing, enhancing Endpoint management capabilities.

• Provided support for production reports and systems and assisted in the interaction with clients to determine business and system specifications.

EDUCATION

EDUCATION

Southern New Hampshire University, Manchester NH

Information and Technology Administration

CompTIA Security Plus

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