Operations Manager Primary Care

Rita E. Sheils, LPN

**** ****** ****, **** *****, NY 13081

u c: 315-***-**** u ***********@*****.***

Over 20 years of responsible corporate experience as a Medical Practice Manager with a proven record of accomplishments in the areas of patient relations, human resources, staff supervision and day-to-day general management operations. Strong organizational skills with excellent interpersonal communicational skills that allow me to work effectively with individuals at all levels.

PROFESSIONAL EXPERIENCE

Practice Manager

Auburn Memorial Medical Service -Auburn Heart Institute, Primary Care, Orthopedic, Endocrinology, ENT, Pulmonology and Sleep, Surgery, January 2016 – Present

Oversaw daily operations of the Practice’s

Supervise Cardiovascular Lab

Implemented policy and procedures for the office’s

Facilitated monthly meetings for Providers and Staff

Liaison between the Providers and Staff

Maintained the office daily operations and efficiency in the office

Prepare payroll, reviewed and approved supply requisitions.

Supervised nursing and front office staff

Recruitment, hiring of staff and working with HR Department on disciplining employees,

Oriented, trained and coached staff using the Medent Electronic System

Oversaw and helped with Nursing Triage

Work closely with the President of Auburn Community Hospital with daily operations

Nurse Manager

Auburn Medical Services, May 2015 – 2016

Hired and supervised 22 nurses for 7 different specialty offices

Provided coaching on proper protocol, performed annual reviews, and approved time away

Daily interaction with physicians regarding any staffing issues

Created nursing schedules for all specialty offices

Obtained pre-authorization for testing and medication from insurance companies

Daily use of Medent

Created policies and procedures for all specialty offices

Provided nursing services in any/all of the specialty offices when additional staffing needed

Review Providers schedule make sure appointments are being optimize

EDUCATION AND AWARDS

Auburn Memorial Medical Services, Employee of the Year Award

Licensed Practical Nurse, Onondaga, Cortland, Madison BOCES

Medical Office Assistant, AAS Degree, Tompkins Cortland Community College

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