Customer Service Representative
Resume:
Falyn Skarecky
Fairhope, AL *****
*****************@*****.***
Professional Summary
Results-driven Psychology graduate with strong organizational and interpersonal skills. Dedicated Food and Beverage Supervisor with experience managing teams, implementing cleanliness and safety protocols, and driving sales growth. Worked 10+ years in customer service and four years in dispatch/ logistics. Graduated summa cum laude and currently studying Clinical Mental Health and Counseling in graduate school. Eager to apply problem-solving and related skills to the potential position. Authorized to work in the US for any employer
Work Experience
Food and Beverage Supervisor
The Grand Hotel & Spa-Point Clear, AL
September 2023 to Present
• Managed multiple baristas a shift to implement cleanliness, safety, efficiency, and team work.
• Ran sales reports, logged shift notes for the shifts, and confirmed all databases.
• Used systems such as Oracle and UKG.
• Proficient in data analysis and inventory management.
• Delegated to other departments about business and customer needs. Dispatcher
Leopard Transport of Central Florida-Lady Lake, FL May 2019 to March 2023
• Responsible for receiving phone calls from hospitals, nursing homes, and doctor's offices to set up the appropriate transport for patients.
• Received the mapping information necessary transferred it to GPS systems.
• Location information dispatched out to the appropriate and available driver.
• Worked alongside the billing department to secure the monthly contracts.
• Upheld a teamwork dynamic to maintain a functioning work environment. Barista/Shift Supervisor
Starbucks-Montgomery, AL
January 2017 to October 2018
• Ensured polite customer service to all customers.
• Worked with a team of baristas, making signature coffee drinks, breakfast sandwiches, and pastries.
• Helped with the weekly inventory.
• Counted down the drawers after each shift to make sure the money was accounted for.
• Managed up to 8 people on a shift, while enforcing the cleanliness of the building and proper service to all customers.
• Worked on the cash registers and the POS system. Server/Bartender
Mugshots Grill and Bar-Montgomery, AL
June 2013 to September 2016
• Made sure the restaurant was cleaned and prepared for all guests.
• Helped keep the food and business up to health code standards.
• Maintained excellent customer service with positive attitudes and respect.
• Proficient interpersonal skills and time management.
• Traveled to other corporate stores and trained new employees before the store opened up in that location.
• Ensure all future employees were trained on adaptability, teamwork, and efficiency. Education
Master's degree in Clinical Psychology
Auburn University at Montgomery-Remote
August 2024 to Present
Bachelor's degree in Psychology
Auburn University at Montgomery-Montgomery, AL
January 2021 to 2024
Skills
• Microsoft Word
• Microsoft Powerpoint
• Restaurant Experience
• Busser
• Serving Experience
• Microsoft Office
• Barista Experience
• Cash Handling
• Logistics
• POS
• Guest Services
• Management
• Food Service
• Inventory Control
• Data Entry
• Payroll
• Sales
• Time Management
• Office Management
• Driving
• Customer Service
• Cashiering
• Shift Management
Awards
Summa Cum Laude
May 2024
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