Support Specialist Technical

Elijah Adeogun

Raleigh, NC ***** • 919-***-**** • **********.**@*****.***

PROFESSIONAL SUMMARY

Highly skilled IT Support Specialist with more than ten years of experience in providing technical support, system administration, and network troubleshooting. Certified with CompTIA A+ and CompTIA Network+, with proven expertise in diagnosing, maintaining, and upgrading hardware and software systems. TECHNICAL SKILLS

• Technical Support & Troubleshooting: Hardware/Software Support, Desktop Support, Remote Assistance

• System Administration: Windows, Linux, MacOS, Active Directory Management, User Account Provisioning

• Networking: LAN/WAN, DNS, DHCP, TCP/IP, Network Configuration, Switches, Routers, Firewall Configuration

• Hardware: PC builds, Printers, Peripherals, Network Devices, Storage Solutions

• Customer Service: End-user Support, Client Relationship Management, Technical Documentation, Training PROFESSIONAL EXPERIENCE

Raleigh Oaks Behavioral Health, Supports Specialist Nov 2023 – Till date

• Manage Active Directory accounts, including password resets, user permissions, and group policies.

• Collaborate with the security team to ensure data integrity and implement security protocols for user devices, workstations, and network components.

• Maintain, update, and troubleshoot workstations, mobile devices, printers, and other peripherals.

• Create and manage system images, ensuring software compliance and efficiency for all user machines.

• Track and document all service requests, incidents, and troubleshooting steps in a ticketing system. Seventh Century, Supports Specialist

Oct 2021 – June 2023

• Delivered on-site and remote support to small and medium-sized businesses, diagnosing and resolving issues related to networks, hardware, and software.

• Set up new workstations, servers, and network equipment, ensuring seamless integration with existing infrastructure.

• Configured and administered email accounts, software licenses, and network configurations for clients.

• Maintained system updates and provided preventive maintenance to mitigate downtime.

• Provided documentation and knowledge transfer to clients post-implementation to enable smoother operations. Gosfem, IT Technician

June 2020 – May 2021

• Install, modify, clean and repair monitors, keyboards, mice, CPU, printers and other peripherals.

• Troubleshoot problems and provide technical support for software and hardware.

• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.

• Procuring network equipment and managing subcontractors involved with network installation. EDUCATION

Bachelor's Degree in Computer Science

Tai Solarin University of Education, Nigeria

National Diploma

Federal Polytechnic Ilaro, Nigeria

TRAINING AND CERTIFICATIONS

• CompTIA A+

• CompTIA Network

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