Regional Director Home Health

Debra Reynolds

+1-847-***-**** *************@*****.*** Ingleside, IL

www.linkedin.com/in/debbie-reynolds6996

PRACTICE OPERATIONS

Healthcare leader with 10+ years of multi-site operations experience, overseeing clinics that improved patient census by over 100%.

Expert in financial management and P&L oversight, reducing unbilled claims from $2M to under $50K within 9 months. Skilled strategist in clinic operations and process improvements, integrating telehealth solutions to streamline care delivery. WORK EXPERIENCE

Elara Caring Des Plaines, IL

Regional Home Health Director Nov 2022 - Jan 2025

Oversaw 3 branches, standardizing operations and improving efficiency across sites. Directed operational functions with strong financial acumen, achieving compliance and high clinical quality. Led acquisition transition efforts by optimizing employee retention, EMR training, and data migration, ensuring a smooth accreditation.

Implemented AI-powered voice dictation, boosting clinician efficiency by up to 50%. Secured preferred referral agreements with 2 major hospital systems, expanding market presence. Optimized clinic workflows to support scalable operations across multi- sites. Brookdale Senior Living Naperville, IL

Home Health Director Jan 2017 - Jun 2022

Directed financial management and recruitment, achieving quantifiable staffing efficiencies. Revamped billing procedures for PDGM and spearheaded staff training, slashing unbilled claims from $2M to below $50K in 9 months.

Boosted patient census from 240 to over 500 while streamlining operations for enhanced clinic performance. Earned 4-4.5 STAR CMS ratings and maintained 2 deficiency-free CHAP surveys through focused operational oversight. Integrated telehealth initiatives to complement in-person services, enhancing patient access. Regional Healthcare Services Director Jan 2015 - Jan 2017 Led 14 managers and clinicians across 18 communities, 4 distinct business lines, ensuring consistent operational excellence. Implemented ICD-10 training, bolstering compliance and streamlining operations. Managed acquisition of 5 new communities, driving seamless integration and operational standardization. Optimized KPI-driven performance monitoring across all sites to sustain high clinic standards. Regional Director of Operations Jan 2013 - Jan 2015 Managed operations for 200+ associates across 8 communities, 3 business lines, boosting staff productivity and operational efficiency.

Orchestrated compliance with IDPH surveys, achieving a 100% success rate in inspection outcomes. Implemented standardized workflows to support scalable clinic operations. Innovative Senior Care Vernon Hills, IL

Clinical Therapy Coordinator Feb 2012 - Jan 2013

Supervised therapists across 3 business lines, optimizing budgets and ensuring compliance with quality benchmarks. EDUCATION

Southern New Hampshire University Manchester, United States Master of Science, Healthcare Administration

Northwestern University Feinberg School of Medicine Chicago, United States Bachelor of Science, Physical Therapy

SKILLS

Operational & Financial Leadership: P&L Management, Financial Acumen, Budgeting & Forecasting, KPI Management Healthcare Operations: Multi-site Leadership, Clinic Operations, Compliance Management, Strategic Planning & Execution Technology & Process Improvement: EHR Systems, Telehealth Integration, Program Development, Process Optimization Team & Change Leadership: Team Training & Development, Change Management, Operational Standards, Staff Recruitment AWARDS & RECOGNITIONS

• Operational Excellence Award Platinum Quality– 2023

• Operational Excellence Award Diamond Top Volume– 2022

• Top 5 in the region for admit variations to budget – 2021

• Top 5 in the region for institutional referrals – 2021

• Top 5 in the region for positive NOI 6 times between 2020-2021

• Servant Heart award 2020 for leadership during COVID

• Award for highest full-time associate retention in the region–2019

• Sales performance award for greatest PPS admission percentage in the region – 2019

• Award for best productivity in the region–2018

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