Customer Service Early Childhood
Resume:
Smriti Bhandari
*********@*****.***
Education:
Tribhuvan University Kathmandu, Nepal
Master’s Degree in English (2016)
Tribhuvan University Kathmandu, Nepal
Bachelor’s Degree in Social Work (2009)
Objectives:
Dedicated and versatile professional with over 5+experience in retails, IT, warehouse operations, early Childhood education and software testing. Seeking to leverage strong organizational, customer service and teamwork skills to contribute effectively to a dynamic work environment.
Key Skills
Customer Service and communication
Record Purchases, calculates totals and processes payments.
Inventory management and Organization.
Team collaboration and Leadership
Safety and compliance Standards
Time Management and Multitasking
Problem solving and conflict Resolutions
Attention to detail and Accuracy
Software testing tools: postman, Selenium WebDriver, SoapUI
Software development tools: Eclipse, IntelliJ IDEA, Google Collaboratory
Good Experience in MS word, Excel, PowerPoint, Outlook
Professional Experience
Assistant Teacher
Discovery Point, Sugar hill
Date: Jan 2024 to Mar 2024
Provided care and educational activities for children aged 2 to 5 years, fostering a nurturing and safe environment.
Developed lesson plans focusses on early childhood development, including language skills, motors skills and social interaction.
Promoted positive behavior and conflict resolution through redirection and positive reinforcement.
Ensured classroom us clean Organized and compliant with health and safety regulation.
Warehouse Associate
Ingenico group, Alpharetta
Date: Sep 2023 to Jan 2024
Manage Inventory, processed orders and organized shipments for timely delivery.
Inspected incoming and outgoing shipments for accuracy and quality control.
Tested software device
Work Collaboratively with other warehouse staff to meet production and Shipping deadlines.
Entering data related to each product, including SKU (Stock Keeping Unit), description, quantity, and location within the warehouse.
Recording current stock levels, updating when new inventory arrives or when items are sold or shipped out.
Using barcode scanners to quickly input product information and update stock levels in real-time.
Retail Associate
Ross
Date: Aug 2022 to May 2023
Greet and assist customers in a Friendly, Professional manner.
Provide Product information and recommendations to enhance customer experience
Operate cash registers, process transactions and handle return or exchanges.
Follow company policies and safety Procedures.
Meet or exceed sales goals and performance standard.
RETAIL Associate
Old Navy
Date: Oct 2022 to May 2023
Greet and assist customers in a friendly Professional manner.
Handle customer complaints or direct them to the appropriate manager.
Support inventory count and restocking as needed.
Follow company Policies and safety Procedure.
QA Automation engineer
Delta Airlines
Date: Sep 2021 to JUNE 2O22
Developed and maintained automated test scripts using Selenium WebDriver and java to validate web applications.
Collaborated with the development team to design a robust test suite for regression and functional testing, reducing manual testing.
Implemented test automation in CI/CD PIPELINE using Jenkins, ensuring faster and frequent releases with reduced downtime.
Executed cross browser testing and reported bugs via JIRA, working closely with developers and resolve issues.
Led the transition from annual to automated testing from multiple application, improving test coverage by 30%
Retails Associate
KOHLS, CUMMING, Georgia
Date: July 2018 - October 2020
Assist customers in product selection, provide Product knowledge and ensure a positive Shopping experience.
Operate cash registers, process transactions and manage customer returns and exchange.
Address customer inquiries and resolve issues promptly and professionally.
Collaborate with team members to meet daily sales and customer service goals.
Contribute to Visual merchandising efforts to enhance store displays and promotes sales.
Research Co-Ordinator
Nepal Leprosy Relief, Biratnagar, Nepal
Date: June 2016 to Dec 2016
Develop and refine study protocols in line with ethnical guidelines and research objectives.
Coordinate baseline surveys, prevalence studies and qualitative interviews on Leprosy impact.
Recruit, train and supervise local data collectors and health workers involved in research.
Ensure accurate, ethical data collection under often resource-limited condition.
Monitor research implementation against timelines and budgets.
Research Co-Ordinator
Save THE Children, Kathmandu, Nepal
Date: April 2015 -Marc 2016
Leads to design, coordination and implementation of research and Assessments in the context of an earthquake or natural disaster.
To ensures the data collection in timely, Ethical and accurate to inform life-Saving interventions, resource allocation and long-term recovery efforts.
Design and manage needs assessment, rapid evaluation and post-disaster impact studies.
Analyze qualitative and quantitative data to inform emergency planning and program adaption
Certifications
CPR And First AID Certified
Warehouse safety training
Health and life Insurance
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