Customer Service Assistant Manager
Resume:
Patricia Sanchez
Concord, NC 28027
Objective:
For a business that can benefit from one with great work ethic who's honest, enthusiastic, self motivated, diligent, responsible, reliable and fast learner Experience:
09/21- Present
Grease Monkey
Assistant Manager
Greet customers, ask questions about their car, up-sell the customer deluxe packages and inform customers of the benefits it has on their vehicle. I would also do courtesy and csa input them into sage, cash them out, call fleet companies for approval for any work needed, order supplies, open and close drawers, order parts, keep the shop clean, answer phones, keep up with goggle reviews and respond to any comments customers have left. Handle any issues that arise to calm customers when they get upset and find a solution that would be fair not only for the customer but the shop as well.
03/17- 10/20
TruGreen
Customer Service Representative
Answer phones in a timely manner, answer questions, overcome customer issues/complaints, escalations, retention, billing questions, accounts receivable, inform customers of any open invoices or upcoming services, scheduling/rescheduling, document accounts as to why they are calling, I also provided potential customers as well as current ones with quotes, email customers service agreements.
10/16- 02/17
Brown's of 112 Dealership
Service - Customer Service
Answer phones, direct calls to appropriate department, schedule appointments, scanning, take customer payments, look to see if customers have any recalls, reschedule customers, confirm appointments.
Education:
2001 William Floyd High School Mastic Beach, N.Y
G.E.D
Keyword Summary:
I am a responsible, enthusiastic, punctual, diligent, reliable, highly motivated, goal oriented individual with a passion to succeed and grow with a company
Contact this candidate