Project Management Program Manager

Tom Bausenwein

IT Leader Program Manager Client Technology Manager Security Advisor

New York, NY • ***********@*****.*** • 646-***-**** • www.linkedin.com/in/tbaus

Results-driven IT Leader with expertise in client technology management and cybersecurity, dedicated to enhancing organizational performance through strategic project management and innovative solutions.

PROFESSIONAL EXPERIENCE

VCISO CyberSecOps

Aug 2024–Nov 2024

Oversee the development of security and privacy programs that align with client technology strategies, enhancing their operational resilience.

Manage customer accounts while ensuring satisfaction and align with strategic technology needs, leading to improved customer retention rates.

Conduct comprehensive security assessments, preparing tailored action plans and presenting cybersecurity improvements to stakeholders and the board.

Facilitate third-party vendor assessments to ensure compliance and risk management, validating security posture consistency across partnerships.

Business Technology Advisor Visual Edge IT(MSP/MSSP)

Dec 2022– Jan 2024

Serve as primary contact for client escalations in project management and services, ensuring alignment with client expectations and achieving a high satisfaction rate.

Conduct quarterly business reviews, interpreting cybersecurity advisories, and translating technical findings into business impact for executive teams.

Lead the onboarding of new clients by optimizing technology policies and documentation, securing a consistent high-level experience across all interactions.

Execute project management practices for technology deployments, collaborating with subject matter experts to efficiently deploy and maintain customer technologies.

Developed policy and procedures for Security Programs

Senior vCISO Specialist JANUS Associates (MSSP)

Dec 2021- May 2022

Managed client relationships and developed new business opportunities, enhancing the service offerings and supporting the transition to cybersecurity programs.

Designed test plans for assessments and facilitated audits per NIST and CIS standards, ensuring robust cybersecurity measures remain in place.

Led the implementation and management of client cybersecurity frameworks, aligning security measures with business goals to mitigate risks.

VCTO Edge Technology Group New York, NY (MSP/MSSP)

Nov 2017- May 2021

Spearheaded client infrastructure projects, ensuring smooth transitions and adherence to security protocols for multiple hedge fund clients.

Implemented and maintained business continuity and disaster recovery plans, thereby enhancing client operational resilience following system changes.

Created Service Management Roadmap that aligned client objectives and best practices

Created and managed annual budgets, ensuring cost-effective resource allocation that aligns with client technology infrastructure needs.

Followed up and CSAT and NSP to ensure customer satisfaction and retentions

Accountable for all client Service delivery escalations

Independent Consultant Tech 54 Ridgefield, CT (MSP/MSSP)

Nov 2014- May 2017

Provided network, server, and backup solutions for clients, improving overall operational effectiveness and security postures through tailored strategies.

Delivered security awareness training to clients, significantly enhancing understanding of cybersecurity threats and their mitigations.

IT Director / Strategic Program Manager Empire State Realty Trust New York, NY

Oct 1996- Nov 2014

Led and mentored an IT operations team to optimize service delivery for 400 users, minimizing downtime and maximizing strategic technology initiatives and ROI.

Achieved significant cost savings by leveraging cloud solutions, facilitating a smooth transition of applications from on-premises to cloud environments, thus improving operational efficiency.

Managed regulatory compliance audits and remediation plans, ensuring adherence to industry standards while actively communicating progress to senior management.

EDUCATION

Baruch, CUNY New York, NY

BBA

SKILLS

Microsoft Windows Server Administration

Technical Project Management

Client Relationship Management

Networking Technologies Deployment

Incident Response Management

Account Management

Disaster Recovery Planning

Budget Forecasting and Financial Analysis

Regulatory Compliance Knowledge

CERTIFICATIONS

Certified System Security Professional (CISSP)

Project Management Professional (PMP)

Information Infrastructure Library (ITIL)

TruMethods

Cisco Umbrella Sales

Dale Carnegie Leadership Certificate

Contact this candidate