Customer Service Inside Sales
Resume:
Stephanie Dampman
Streetsboro, OH 44241
***********@*****.***
My goal is to be part of a team to satisfy customer needs and grow the company simultaneously! I will be an asset to any company that decides to hire me. My current skill set in customer service and inside sales are 20 plus years of experience. It is critical to support both outside clients and inside company personnel. I am detail oriented and have the ability to work both independently or in a group setting. I am always willing to learn / grow in new areas and can step outside the box when needed.
Work Experience:
Tradesmen International,
9760 Shepard Rd, Macedonia, OH 44056, 440-***-****
Inside Sales Representative - Rehired
Dates: 06/2022 - 10/2023
Accounts Payable s
Dates: 2000 - 2002
Duties: Customer Service, Quoting/Pricing, Customer Account Setup / Management, Phone/Email Corr, CRM Administration (Sales Force), Rebuilding Data Base after COVID, Customer /Company Research, Updating Accounts (new contacts), Troubleshooting Customer Concerns, Supporting Outside Sales, Training Modules, Office Branch Support for US and Canada, Sales Leads follow up, Accounts Payable s for Branch support, Accounting / invoice payable s, Sales Managers Expense Report Reimbursements
Bird Technologies Group,
30303 Aurora Rd, Solon OH 44139, 440-***-****
Inside Sales Associate/US Military Contracts Admin
Dates: 05/2005 - 12-2020
Government Contracting Administration Certificate (2007) Washington DC
(Temp Agency Adecco) Switchboard / Customer Service Dates: 3/1998 - 1999
Duties: Internal Dept. Support for Inside / Out Side Sales, Purchasing, Shipping, Credit, Engineering, Marketing, Switchboard etc.
Client account set up/Quotes, Orders, RMA’s, Credit Card Orders, Service Center, Gov / Supply Chain Management, Key Account Support, Made to Order product requests, Product Research, Client Research, Client CRM’s, Pricing negotiations, Pricing discount matrix per client, QA support, Expedites, ETA’s, Cancellations, Change orders,
Military / Government Contracts Administration:
Compliance research, Contracts bidding,
Prime Contractors, DCMA, DLA, DOD, DFAS, NSN Research. All aspects of support for manufacturing and sales. WAWF site/ PIEE / Exostar, EDA Ogden, Neco/FAA,, FAR/DFAR research, Emergency Field Support, Government Source Inspections etc. Pricing negotiations, Pricing discount matrix per client, QA support, Expedites, ETA’s, Cancellations, Change orders, etc (labeling compliance, inspection compliance, audits compliance)
References and Recommendations Available
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