Product Manager Development

KETANKUMAR BHATT

Sterling Heights, MI ***** AWS Certified Associate Architect: Mar 2021

***********@*****.*** Master of Science Computer Information System - University of Detroit Mercy: Dec 200*-***-*** 4377 Bachelor of Civil Engineering, Baroda, Gujarat, India: Jun1996 1 of 2

PROFFESIONAL SUMMARY:

Visionary Leader: Demonstrated ability to lead complex, cross-functional efforts in various domains including Product development, Production support, Marketing & Sales, and Quality.

Change Agent: Skilled in guiding organizational digital transformations and coaching individuals through personal growth and change journeys.

Empathetic Leadership: Strong advocate for promoting work-life harmony and fostering a culture of joy and well- being in the workplace.

Global Team Management: Extensive experience in leading and coordinating global teams across multiple locations to achieve strategic objectives. Knowledgeable Product Manager with strong background in product management, delivering impactful product strategies and successful product launches. BUSINESS EXPERIENCE:

Ford Motor Company - Product Manager, Operation Lead -Dearborn, MI - June 2014 – Jan 2025

Managed a team of 14 developers and provided support to team as needed.

Responsible for building Solution and prepare the backlog for development teams & managed $ 9.0 Mil budget.

Work with stakeholders to understand requirements and align on product and solution definition.

Collaborated with Leadership team for various applications consumption planning for 2021, 2022, and 2023.

Developed solution roadmap and Prioritize the sequence of deliverables based on business objectives & Enable flow of innovation ideas from Industry experts to delivery teams.

Work the product development and partners to build software based on the requirements and Work with the delivery teams proactively to identify and mitigate risks.

Partner with Solution directors to enable cross-industry applicability of the capabilities.

Collaborated on Milestone Chart of First Responder (FR) Team and Feasibility study of additional monitoring tools.

Migrated from Victor Ops to EverBridge for 15 applications.

Led the development and FR team to fix defects and make application more robust. Managed, guided team and completed Disaster Recovery Testing.

Created, and monitors Incident Metrics [including KPIs for major issue] for Business review.

Resolved audit queries related to S-OX audit

Developed and updated Service Level Agreement (SLA) and maintained Service Level Objectives (SLOs) / Service Level Indicators (SLI) as needed.

Brings cross functional teams together and collaboratively manages relationships to create holistic, customer centric solutions, identify technical interdependencies and deliver on the roadmap.

Created Dynatrace dashboard for several applications for monitoring purpose.

Developed Servlets, JSP pages, Beans with Struts framework, Custom tags, JSTL, and stored procedures to extract and analyzed data from SQL database.

Maintained stability of PROD environment including but not limited to update password, cookies, support upstream and downstream system migration and technology update. HCL Global Systems, Inc. - Client: Detroit Edison - Java Developer Detroit, MI - July 2012– June 2014

Project: Customer Service Online (CSO) – with DTE Energy

E-billing, payments via checking account, credit card, debit card using Java EE technology

Services to 2.2 million customers used Web-logic Server clustered environment. Parul Institute of Engineering & Technology - Vadodara, Gujarat, India – Lecturer - Aug 2010 – June 2012

Teaching Java SE 5.0, Java EE, Microsoft Project, Visio etc.

Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.

Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.

Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success. KETANKUMAR BHATT

Sterling Heights, MI 48312 AWS Certified Associate Architect: Mar 2021 ***********@*****.*** Master of Science Computer Information System - University of Detroit Mercy: Dec 200*-***-*** 4377 Bachelor of Civil Engineering, Baroda, Gujarat, India: Jun1996 2 of 2

HCL Global Systems, Inc. – Java Developer – Remote - Feb 2009 – July 2010

Project: "ChoiceAdvantage" - Online Hotel Reservation System with Choice Hotels International

Customer can search and book for the availability of rooms online.

Hotelier can book customer reservation online without being physically present at hotel desk.

Hotelier can manage their room inventory without physical present at hotel and check all required data for operation of hotel.

Worked as a Jr. Java developer to develop online reservation system. Northlander Inc. – Southfield, MI – Chief Operating Officer - June 2000 – Jan 2009

Managed 30+ hotels on U.S East coast

Responsible for all hotels financing, leasing, accounting, purchases and sale, franchise contracts, PIP (Property Improvement punch list) from franchise, insurances requirements, Account payable, Account receivable and utility management contract.

Supervised all hotel managers and guide them as needed

Initiated and led budget and cash flow management & Collaborated with the hotels managers and president to develop and execute operational strategies that aligns with the company's overall goals. KEY ACCOMPLISHMENTS:

Increased workload efficiency to more than 200% with a team reduction to 71% by cross functional team alignment, resource management, fixing application functionality defects, and automation processes.

Demonstrated ability to lead complex, cross-functional efforts in various domains including Product development, Production support, Construction Management, Hotel Management, Marketing & Sales, and Quality.

Delivered in-house processes and utility management for 30+ hotels, resulting in saving of 1.5Mil.

Top Achiever for 2021, “Exceed most” for 2022 & 2023 Performance Review. TECHNICAL SKILLS:

Product Strategy and Road mapping, Market Research and Analysis, Data Analysis, Understanding and Gathering Technical Requirements, Agile Methodologies, SQL and other data analysis tools SOFT SKILLS:

Communication, Leadership, Problem-Solving, Collaboration, Prioritization, Strategic Thinking, Time Management TOOLS & LANGUAGES: Java SE 7.0, J2EE 6.0, XML, Eclipse, RSA, IntelliJ, SQL DB, MS SQL Studios, Postman, SOAP API, Postgre DB, Windows Server, AWS Associated architect, PCF, Big Query, Astronomer Airflow DAGs, Putty, WinSCP, FileZilla, Dynatrace, MS Office, Outlook, OneNote, Online SharePoints,Teams, EverBridge, VictorOPS (Splunk on-call), Splunk, WebEx, Alteryx, GitHUB, BMC, Notepad++, Beyond Compare,

PROJECT MANAGEMENT TOOLS: Rally, SmartIT, ITConnect, ServiceNow (ticketing system), Jenkins, MS Project, APPLICATIONS MANAGED IN FORD MOTOR COMPANY:

Web Based Dealer Ordering (WBDO), Centralized Vehicle Ordering System (CVOS), Global Order Bank (GOB)

Global Order Data warehouse (GODW), Material Forecasting (MF), Order Generation (OG)

Global Interactive Testing Tool (GLITTc)

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