Contract Administrator Data Analyst
Resume:
Jonathan
Marcelin
Boynton Beach, FL 33435
Cell: 954-***-****
*******@*****.***
Career Snapshot
performance in
Customer
Service/Support,
Support Sales, SME,
Escalation Lead, ERP
Systems, and Training.
8 years of commended
performance in Sales
Operations, Data
Management, Data
Entry, Data Integrity,
Contract Administrator,
ERP Systems, and
Training.
Software Knowledge
Microsoft Office suite,
Google suite, SalesForce,
SharePoint, Siebel, SAP,
Apttus, ERP Systems, &
Citrix Software and
Hardware components.
Awards & Achievements
Certified Citrix Sales
Specialist 2013.
Advanced into the top
rep in the Technical
Support Sales queue by
generating over $400K
in revenue that
translated into +150 net
new customers in 2013.
Support Specialist, Data Analyst, & Contract Administrator Offering an award-winning track record of customer service excellence within high-volume environments that includes:
Frontline Support Support Sales Sales Operations Data Qaulity Lead Analyst Contract Administrator, License Rights & Compliance Experience/Skills
Professional & effective
communication, verbal and written
Strong problem solving
Analytical
ERP Systems
Training
UAT Testing
Data Management, data entry, SOX audit reports
System Integrations
CRM power user
Team player
Flexible and adaptable when dealing with change
Exceptionally detail oriented
Methodical
Professional Experience
FTE - CITRIX SYSTEMS, INC — Coral Springs, FL
Allocate time efficiently; support multiple demands for day-to-day operations and ongoing enhancements of
Apttus (Contract Management System), SalesForce, and additional internal software programs, while
maintaining business data integrity.
Facilitate numerous tasks required for CRM data
migrations, system integrations, data integrity, data clean-ups, system enhancements, user acceptance
testing, audit reports/reviews, create and publish internal processes, and assess strategic data.
Apply methodical processes to various tasks and
communicate concepts and innovative solutions to
audiences with mixed levels of technical & business abilities.
Contractor - CITRIX SYSTEMS, INC — Coral Springs, FL
Responsible for supporting policies and processes that maximize the value that Citrix delivers to sales and channel partners.
Work with geo based business partners to ensure data quality standard adoption, and perform specific data maintenance and stewardship activities in support of sales operations teams globally.
Successfully learned how to become highly responsive to data administration tasks. Familiarized myself more with Customer Relationship Management systems
(CRM), Sales Force Automation (SFA) systems and Duns
& Bradstreet (Hoovers).
Supported sales reps & territory hierarchy
maintenance.
Obtained a moderate level of expertise using Microsoft Office suite including SQL queries.
Further developed a strong analytical mindset while tracking and analyzing data.
Demonstrated a strong drive to accomplish objectives and met high standards.
Participated in user acceptance testing as needed. Defined test scenarios.
Independent and flexible, with the ability to multitask with little supervision.
Contract Administrator, License Rights &
Compliance, 10/15/15 - Present
Sales Ops Data Quality Lead Analyst,
3/15/15 – 10/14/15
Mission Statement
Strive to exceed customer &
employer expectations by
delivering outstanding
service. Maintain customer
centricity in all initiatives,
interactions, and always
putting the customer first.
FTE- CITRIX SYSTEMS, INC. — CORAL SPRINGS, FL
Managed Escalations
Managed inbound calls for the Technical Support sales queue.
Reported data metrics for the Email Inbox queue, Escalations & High Profile Service Requests to Management
Accountable for generating revenue and interest within Citrix's Technical Support program offerings for End-Users and certified Citrix Resellers.
Utilized SalesForce to capture, forecast leads, and monitor sales opportunities daily for management visibility and growth development.
Worked with the quality assurance team redefining SharePoint processes and Email templates
Created, published, and maintained email templates and SharePoint processes as needed.
CONTRACTOR - CITRX SYSTEMS, INC — Coral Springs, FL
Provided outstanding assistance to End-users and Resellers with the creation and processing of service requests for administrative support, order confirmation and troubleshooting issues, account maintenance, and subscribed membership services.
Defined and diagnosed issues by applying software technical expertise, product knowledge, clear communication, and problem solving skills.
Provided assistance with website navigation of
www.MyCitrix.com, license activation, license allocation, troubleshooting of common errors, and expedite calls to Technical Support as needed.
Educated and explained product features and benefits as well as technical specifications.
CS Email Administrator/
Support Sales
Specialist/ CS Escalation
lead, 2009 – 2015
Customer Service
Specialist, 2007 - 2009
Contact this candidate