Security Guard Customer Service

Charles Robenson

Phone: 347-***-**** Email: ***********@*****.***

SUMMARY PROFESSIONAL:

Dedicated Security Guard with experience in ensuring safety and security, skilled in surveillance, emergency response, and customer service. Completing CNA training, enhancing my ability to provide compassionate care and handle critical situations effectively.

EXPERIENCE:

Arrow Security- Queens, New York

Security Guard-January 2024- Present

●Respond promptly to emergencies, including medical incidents, theft, and vandalism, providing timely intervention and reporting.

●Observing/ Reporting

●Adherent to all security protocols

●Assist visitors and employees by providing information and addressing concerns via multiple languages.

Underground Lounge- Queens, New York

Security Guard- November 2023 — February 2024

●Monitor and patrol premises to ensure safety and security, identifying and addressing potential risks. Conduct regular inspections of buildings, gates, and other security points to ensure adherence to security protocols.

●Maintain accurate logs of daily activities and incidents, ensuring clear communication with law enforcement and management.

EDUCATION:

●High School Diploma- completed June 2007

●Certified Nursing Assistant- completed October 2024

●Security Training 8 & 16 Hours-completed January 2024

●F02 Certification completed Jun 2024

●F04 Certification completed- September 2024

●F80 Certification completed December 2024

●LBS Certification completed- January 2025

●PCT (Patient Care Technician) Certification completed- March 2025

SKILLS:

●Microsoft Office

●Trilingual (Haitian Creole, Spanish, and French)

●Problem-Solving

●Communication (Verbal and Written)

●Organization Skills

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