Software Engineering Computer Science

**************@*****.*** Jersey City 551-***-****

LATHA PUTIREDDY

EDUCATION

Sacred Heart University Fairfield,CT

Master of computer science

Jan 2024 -Mar 2025

Coursework : DeepLearning, Software Engineering, Automated Learning of Data Analytics Sri Venkateswara Engineering College for women India Bachelor of Engineering in Computer Science

Sep 2014 -May2018

Coursework: Data Structures & Algorithms, Computer Networks, Operating systems, Database Management SKILLS & COMPETENCIES

ServiceNow Platform: ITSM, HRSD, Workflows, Service Portal, ITIL, Flow Designer, Service Catalog, Reports & Dashboards, ACLs, UI Policies

Programming & UI Development: JavaScript, Python, AngularJS, HTML5, CSS Process Optimization & Training: Documentation, Knowledge Base Management, Process Standardization, Workflow Automation, User Training

Integrations & Databases: REST/SOAP APIs, MySQL, MongoDB Agile Development & Collaboration: Sprint Planning, Cross-functional Team Coordination, User Requirement Analysis PROFESSIONAL EXPERIENCE

Accenture Solutions - PFIZER Bangalore, India

Senior ServiceNow Developer 2021 - 2024

Developed automated workflows in ITSM and HRSD, streamlining service requests and reducing manual processing time by 30%. Designed and maintained training materials and documentation for ServiceNow processes, improving onboarding efficiency by 40%.

Created user guides and knowledge base articles, enabling faster issue resolution and enhancing user self-service adoption. Configured ITSM, HRSD, Service Catalog, and Knowledge Base to enhance user experience and operational efficiency. Developed custom UI scripts, ACLs, and business rules, ensuring security compliance and optimized workflows. Conducted UAT Testing (ATF) and platform upgrades, ensuring seamless system transitions. Managed Service Portal and Agent Workspace enhancements in Agile sprints, improving service delivery speed. Provided support, troubleshooting ServiceNow issues and resolving platform-related incidents, ensuring minimal downtime. I worked closely with business analysts and stakeholders to gather requirements, streamline workflows, and optimize ServiceNow implementations.

Wipro - GOOGLE Bangalore, India

Senior Associate (ServiceNow Developer) 2018 - 2021 Designed and customized forms, workflows, and UI policies, improving user experience and process efficiency. Developed training documentation and best practices, ensuring structured knowledge transfer across teams. Automated service request fulfillment, reducing ticket resolution times through business rules and client scripts. PROJECTS & RESEARCH

ServiceNow Training Automation – Developed structured documentation and training materials for knowledge sharing across IT teams.

Process Standardization in ITSM – Conducted research on industry best practices, implementing workflow improvements in ServiceNow.

Fruit Picker Game (Unity, C#) – Developed a mobile arcade game with optimized UI/UX design and performance tuning. Money Tracker Application (MongoDB, JavaScript) – Built a web-based tool for finance management with transaction tracking features.

CERTIFICATIONS

Certified System Administrator (CSA) - Service Now Micro Certfication - Welcome to Service Now

Introduction to Generative AI

Certification for Excel Basics for Data Analysis by IBM. ServiceNow Developer with 5.3+ years of experience in ITSM, HRSD, and workflow automation. Proficient in designing, implementing, and optimizing ServiceNow solutions to enhance service delivery, streamline processes, and improve knowledge management. Skilled in training documentation, process optimization, and user education to drive operational efficiency. Adept at working in Agile environments with a strong focus on collaboration and research-driven improvements. ADDITIONAL LINKS

LinkedIn Profile

GitHub

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